We are seeking an experienced Senior Business Analyst with 10+ years of experience in business analysis, requirements management, and CRM transformation programs. The ideal candidate will work closely with business stakeholders, sales teams, customer service teams, and IT teams to capture, analyze, document, and validate business requirements across Salesforce and SAP platforms. The candidate should possess strong domain knowledge in Lead-to-Opportunity, Quote-to-Order (Q2O), Account & Contact Management, Salesforce Sales Cloud, and integrations with SAP for Customer Master, Product Master, and Pricing data management. Key Responsibilities Engage with business stakeholders to gather, analyze, and document business requirements. Facilitate workshops, requirement discovery sessions, and process mapping exercises. Translate business needs into functional requirements, user stories, BRDs, and functional specifications. Act as a liaison between business users, Salesforce teams, SAP teams, and development teams. Analyze current state and future-state business processes and recommend improvements. Support requirement prioritization and backlog management. Define end-to-end business processes and integration requirements. Collaborate with solution architects and technical teams during design and implementation. Ensure traceability of requirements through design, development, testing, and deployment phases. Support SIT, UAT, and business sign-off activities. Identify process gaps, risks, dependencies, and opportunities for optimization. Provide ongoing support during project delivery and post-go-live stabilization. Strong hands-on knowledge of Salesforce Revenue Cloud, Salesforce CPQ , Sales Cloud. Salesforce Certified professionals are eligible for this requirement. Preferred Certifications : Salesforce Business Analyst , Salesforce CPQ Specialist, Sales Cloud Consultant, Salesforce Revenue Cloud Accreditation (Preferred)
