Lead Strategy That Supports Critical Emergency Health Services
Behind every emergency response is a system that must be ready when it matters most. We're looking for a strategic and innovative leader to help guide the future of Ontario's emergency health and ambulance communications services.
You'll work closely with senior leaders to develop long-term strategies, advance transformational initiatives, and align ministry priorities with government objectives. If you're passionate about improving public services and making a lasting impact, this role offers an opportunity to help strengthen services that millions of Ontarians rely on every day.
Behind every effective emergency service is a team working to keep priorities aligned, decisions informed, and critical initiatives moving forward. We're looking for a strategic and highly organized professional to help support the delivery of Ontario's emergency health and ambulance communications services within a complex and fast-paced operational environment, making a real and visible impact on the first responders and communications professionals who serve Ontarians every day.
Working at the centre of a large branch, you'll partner with leaders across the organization to coordinate priorities, advance strategic initiatives, and support the development of key products that inform decision-making. From business cases and briefing materials to presentations, projects, and transformational initiatives, you'll help ensure critical work is moving forward effectively and aligned with organizational objectives.
This role offers the opportunity to collaborate closely with directors, managers, and subject matter experts while helping to drive continuous improvement and organizational change. You'll coordinate complex workstreams, monitor deliverables, identify risks and challenges, and support the successful implementation of initiatives that strengthen services relied on by communities across Ontario.
If you thrive in a dynamic environment, enjoy managing competing priorities, and are passionate about turning strategic objectives into action, this role offers a unique opportunity to make a meaningful impact while working alongside leaders who are shaping the future of emergency health services.
Learn more about the Ambulance Communication Officers:
View on X – National Public Safety Telecommunicator's Week
View on LinkedIn– Ontario emergency health recognition
View on Facebook– Emergency health and ambulance communications
About the job
In this role, you will:
- help shape the ministry's long-term vision by leading strategic planning and transformation initiatives.
- provide expert advice and recommendations to senior executives on complex and high-profile issues.
- turn ideas into action by developing strategies, plans, and solutions that support government priorities.
- collaborate with a wide range of partners to build consensus, solve problems, and drive results.
- lead projects that improve services, strengthen organizational performance, and deliver meaningful outcomes for Ontarians.
What you bring to the team
Strategic Planning & Health System Knowledge
You have:
- experience supporting strategic planning, organizational priorities, or business planning initiatives.
- the ability to assess complex issues, identify risks and opportunities, and develop practical recommendations.
- an understanding of Ontario's health system, its key partners, and the opportunities and challenges shaping service delivery.
Project Leadership & Delivery
You have:
- experience leading projects, initiatives, or planning activities in a complex environment.
- the ability to manage multiple priorities and deliver high-quality work within tight timelines.
- organizational skills and a focus on continuous improvement.
Communication & Advisory Skills
You have:
- communication skills to prepare briefings, reports, presentations, and strategic recommendations.
- experience facilitating discussions, presenting information, and translating complex issues for a variety of audiences.
- the ability to provide strategic advice, influence decision-making, and build support for initiatives.
Relationship Building & Collaboration
You have:
- relationship-building skills and experience working with diverse stakeholders and partners.
- the ability to collaborate effectively, foster consensus, and navigate competing interests and priorities.
- interpersonal skills and a customer-focused approach to achieving shared goals.
Analytical & Problem-Solving
You have:
- analytical skills to assess complex issues and identify practical solutions.
- the ability to evaluate information from multiple sources and make sound recommendations.
- experience identifying emerging trends, risks, and opportunities and assessing their impact on organizational priorities.
Additional information
Address:
- 1 English Temporary, duration up to 12 months, 5700 Yonge St, North York, Toronto Region
Compensation Group:
Association of Management, Administrative and Professional Crown Employees of Ontario
Understanding the job ad - definitions
Schedule:
6
Category:
Policy and Analysis
Posted on:
Tuesday, October 6, 2026
How to apply:
- You must apply online.
- Your cover letter and resume combined should not exceed five (5) pages. For tips and tools on how to write a concise cover letter and resume, review the Writing a Cover Letter and Resume: Tips, Tools and Resources.
- Customize your cover letter and resume to the qualifications listed on the job ad. Using concrete examples, you must show how you demonstrated the requirements for this job. We rely on the information you provide to us.
- Read the job description to make sure you understand this job.
- OPS employees are required to quote their WIN EMPLOYEE ID number when applying.
- If you require a disability related accommodation in order to participate in the recruitment process, please Contact Us to provide your contact information. Recruitment services team will contact you within 48 hours.
Remember:
The deadline to apply is Wednesday, October 21, 2026 11:59 pm EDT. Late applications will not be accepted.
We thank you for your interest. Only those selected for further screening or an interview will be contacted.
