Position #: 9014076
Expected Start Date: October 05, 2026
Union: OOS
Facility: Saskatchewan Health Authority
City/Town: Saskatoon
Department: Patient Safety and Client Concerns - North
Type: Full-time regular
FTE: 1
Shift Information: Days
Number of Hours per Rotation: 5 shifts of 7.5 hours per 1 weeks
Relief: No
Float: No
Salary or Pay Band: As per Terms and Conditions of Employment
Travel Required: Yes
Job Description: The Patient Client Experience (PCE) Associate is responsible for performing key functions within the Patient & Client Experience portfolio. The PCE Associate works closely with the Directors of Accreditation, Patient Support and Development, and Patient and Family Centered Care in providing guidance and support on PCE and patient engagement activities that align with the SHA strategic initiatives and continuous improvement activities. The Associate supports and works closely with Patient Family Advisors, leaders, all departments and operation leads and managers to plan, develop and implement successful PCE strategies. The PCE Associate provides education around the expectations and behaviors that define Patient and Family Centered Care, facilitates the supports needed to achieve measurable results in PFCC, supports the delivery of programs and services in support of the SHA Accreditation program and assists in the development and enhancements of programs/services within the broader Accreditation and Patient Client Experience Portfolios. The Associate demonstrates strong leadership to enable an innovative and positive working climate and a client-centric culture. The Associate must work cross functionally within the portfolio and across the organization to support operations. The Associate will develop partnerships and work closely with system and community partners.
Human Resources Exemption: No
Licenses
- Valid Class 5 driver's license
Education
- Undergrad degree in regulated health profess. or equiv. combination of Ed & Exp.
Knowledge & Abilities
- Ability to coach, mentor and develop others
- Ability to adapt to change or unexpected developments.
- Knowledge in the Truth and Reconciliation Commission Calls to Action
- Exemplifies ethical practices, professionalism and personal integrity
- Knowledge in First Nation and Metis history in Saskatchewan
- Knowledge of the healthcare system in Saskatchewan.
- Has demonstrated strong interpersonal and communication skills.
- Integrate clinical knowledge to group activities to enhance clinical practice
- Commitment to quality, safety, and improvement striving towards zero harm
- Knowledge of legislation and applicable laws
- Ability to articulate mission, vision and strategy and charts a path forward.
- Commitment to a diverse, culturally competent, culturally safe work environment
- Promotes innovation, guides change and is committed to continuous improvement
- Has demonstrated strong critical thinking, financial and analytical skills
- Knowledge in LEAN management system
- Knowledge in family centered care
- A knowledge of Human Resources programs and systems
- Knowledge in general office procedures
- Ability to balance the needs and interests of diverse group
Other Information
- Travel within Saskatchewan
The Saskatchewan Health Authority (SHA) is the largest employer in Saskatchewan, employing more than 45,000 staff in a dynamic healthcare environment. The Saskatchewan Health Authority (SHA) is committed to providing coordinated quality services that are seamless, safe and patient-centred.
Applicants must upload all relevant documents (ex: certificates, diplomas, proof of enrollment, licenses and/or memberships) relating to the qualifications of the position. By submitting your application, you consent to your application history and talent profile being shared with Human Resources and the applicable hiring team.
Only applicants selected for an interview will be contacted. Those being interviewed are required to bring a valid Criminal Record Check (CRC) to the interview; it must be dated within six (6) months and include a vulnerable sector search.
We work together to improve our health and well-being. Every day. For everyone.
We are committed to building a representative, diverse, inclusive, and culturally responsive workforce.
We are committed to the Truth and Reconciliation Commissions Calls to Action.
We work in the spirit of truth and reconciliation, acknowledging Saskatchewan as the traditional territory of First Nations and Métis People.
Please note: Only applications that include all required documentation will be considered.
