Role Overview:
We are looking for an articulate, organized, and proactive Client Success Associate to join our Vancouver office. In this multifaceted role, you will be the internal hub of our client operations - handling inside sales consultations, nurturing relationships with expecting parents, and delivering key administrative and executive support.
You will work directly alongside our executives and outside sales team to ensure a seamless experience from initial parent inquiry through to delivery day.
Key Responsibilities:
- Inside Sales & Lead Consultation: Proactively follow up with inbound parent inquiries (via phone, email, and meetings) to provide consultative guidance, answer questions about cord blood banking, and convert prospective leads into enrolled clients.
- Client Engagement & Care: Serve as the main point of contact for enrolled clients, managing high-touch client support, processing client registrations, and coordinating birth collection kit shipments and logistics. Use AI-driven tools (e.g., predictive analytics for leads) to enhance efficiency and track progress.
- Executive & Operations Assistance: Provide administrative support to company executives, maintain CRM database integrity, manage client files and billing, and assist with daily office coordination.
- Marketing & Content Support: Assist with marketing initiatives, including preparing sales client kits, managing social media touch points, or writing client blog content.
- Cross-Team Collaboration: Work hand-in-hand with our outside Healthcare Outreach team to process clinic referrals and manage incoming partnership leads.
What We're Looking For:
- Education: Completed Bachelor’s degree from an accredited Canadian university (Business, Communication, Psychology, Arts, Marketing, Science or Health Administration).
- Communication: Exceptional, native-level spoken and written English presentation skills; highly confident and empathetic over the phone.
- Work Style: Driven, detail-oriented, highly organized, and capable of prioritizing tasks in a fast-paced environment.
- Be ready to leverage AI extensively.
Salary: $23 - $26 per hour
About Healthcord:
An established Canadian biomedical company specializing in bringing advanced healthcare technologies to families to maximize their health and wellness.
Why Join Us?
- Unique opportunity for driven individuals who are looking to prove themselves in a growth-oriented position that provides the opportunity to showcase their ability and talent.
- Tremendous upward potential for those who are capable of producing results.
- Be part of a company that aims to make the latest health technologies accessible to improve the health and wellness of the average person.
How to Apply:
Apply with your resume, cover letter, and your answer to the following question:
This role involves speaking directly with expecting parents over the phone to guide them through enrollment. In 2-3 sentences, describe a time your verbal communications skills helped you build immediate trust with a client or customer.
