Onboarding Manager (SaaS)
Full-timeRemote
70,000 to 80,000 CAD / year
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At a glance
Automatically prepared from the listing. Check the original description for the full requirements.
Jump to the original descriptionResponsibilities
You will own the onboarding process end-to-end, ensuring customers go live quickly and receive a high-quality experience. Your role includes improving onboarding workflows and maintaining momentum throughout the process.
Requirements
Candidates must have 2-5+ years of experience onboarding customers onto a SaaS product and have managed multiple onboarding timelines. The role requires a proactive approach to improving systems and delivering consistent execution.
Working hours
40 hours per week
Work arrangement
Remote OK
Skills
- Onboarding
- SaaS
- Customer Experience
- Project Management
- Workflow Improvement
- Process Optimization
- Time Management
- Problem Solving
Remote locations (standardized)
Visa sponsorship
Not detected in the job text
Categories
- Technology
- Management & Leadership
- Customer Service & Support
Keywords
- Onboarding
- SaaS
- Customer Experience
- Project Management
- Workflow
- Templates
- Process
- Execution
- Outcomes
- Time-Sensitive
- Systems Improvement
Original job description
If you’ve run onboarding for a SaaS product and take pride in getting customers live fast - read this entire post. If not, this role won’t be a fit.
The Role
You will own onboarding end-to-end.
Not support it. Not assist.
Own it.
You’ll be taking over from someone who has set a very high bar. Customers love their onboarding experience today.
Your job is to:
Deliver that same high-quality experience
Get customers live quickly
Make onboarding faster and better over time
What You’ll Be Responsible For
Driving every customer from sale → go live quickly
Ensuring onboarding is completed fully (nothing slips)
Delivering a clear, high-touch customer experience
Removing blockers and maintaining momentum
Improving onboarding workflows, templates, and process
Must-Have (Non-Negotiable)
2–5+ years onboarding customers onto a SaaS product
You’ve owned onboarding - not just supported it
You’ve managed multiple onboarding timelines at once
If you haven’t onboarded customers onto software, this role is not a fit.
What We’re Looking For
You close loops without being asked
You think in outcomes, not tasks
You move quickly when something is time-sensitive
You improve systems instead of just following them
This role requires:
Consistent, high-quality execution
And a drive to make onboarding better over time
If you prefer structure over ownership, this won’t be a fit.
How to Apply
Find Ravin Shah on LinkedIn and send a connection request explaining:
What SaaS product you’ve onboarded customers onto
One thing you improved in that process
Why you’d be a strong fit here
We’ll prioritize these messages over applications.
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