Reports to: Manager, Client Services
Location: Orillia Main Office
Summary
The Administrative Assistant assists and supports the Manager - Client Services with administrative duties. They complete and maintain all the administrative functions of the department, including but not limited to time management, developing and providing regular reports within a unionized environment.
Definitions
LMA: Leads, Manages, Accountable
Leads: Provides oversite, direction, and leadership for the associated duty or responsibility
Accountable: Responsible to participate in and/ or ensure the completion and quality of the duty or responsibility assigned
Manages: Directly involved in the completion of the duty or responsibility assigned
This is a general list of duties and expectations and may not be a complete list of actual job responsibilities. Other duties may be assigned, and responsibilities may be added or removed in accordance with organizational needs.
Key Knowledge, Skills, Abilities, and Other Qualifications:
A well-defined sense of diplomacy, including solid negotiation, conflict resolution, and people management skills.
Knowledgeable about personal support and community support services
Demonstrated ability to assist clients and family members with concern and empathy; respecting their confidentiality and privacy and communicating in a courteous and respectful manner.
Ability to effectively communicate both verbally and in writing;
Ability to work well under pressure;
High level of integrity, confidentiality, and accountability;
Computer proficiency, knowledge of MS Office and other software systems
High degree of resourcefulness, flexibility, and adaptability.
Be politically and culturally sensitive
General Working Conditions
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Interacts with residents, family members, staff, visitors, etc.
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Intermittent physical activity including walking, standing, sitting, lifting, and supporting clients
Other Considerations
Due to the changing nature of the Organization’s role and relationship with funders, the duties and responsibilities of this position may change necessitating the delegation of other related duties within the Organization.
The continuation of this position within the Organization is dependent on continued funding through the Government of Ontario.
