What will it be like to work at Hilton?
Since being founded in 1919, Hilton Worldwide has been a leader in the hospitality industry. Today, Hilton Worldwide remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
Hospitality - We're passionate about delivering exceptional guest experiences.
Integrity - We do the right thing, all the time.
Leadership - We're leaders in our industry and in our communities.
Teamwork - We're team players in everything we do.
Ownership - We're the owners of our actions and decisions.
Now - We operate with a sense of urgency and discipline
In addition, we look for the demonstration of the following key attributes in our Team Members:
- Living the Values
- Quality
- Productivity
- Dependability
- Customer Focus
- Teamwork
- Adaptability
What benefits will I receive?
In addition to a competitive benefits package, as a team member, you will also become eligible to receive discounts on products and services offered by Hilton Worldwide and its partners. We look forward to explaining in detail the range of excellent benefits that you would expect from a global hotel organization like Hilton Worldwide.
ACCESSIBILITY
Hilton Hotels and Resorts are committed to providing equality of services, and access to facilities for all our guests. For more information on this hotel’s Accessibility for Ontarians with Disabilities Act (AODA) policy and plan please contact the hotel at Applicant_Accommodations@hilton.com or call 1-844‑398‑0378.
Responsibilities
To successfully fill this role, you should be able to demonstrate the following to the highest standards:
- Provide exceptional customer service following the Frenchy standard steps of service
- Serve guests in a friendly, timely, and efficient manner focusing on delivering a memorable guest experience
- Confidently recommend menu offerings and accommodate dietary restrictions
- Follow correct reporting procedures and assist in guest recovery situations
- Ensure all food and beverage orders meet quality standards and are delivered promptly
- Maintain brand standards and strive to achieve departmental targets as a team
- Ensure cleanliness and organization of work areas
- Ensure floor stations are stocked appropriately
Qualifications
What are we looking for?
- Minimum of 3 years of experience serving in elevated restaurants
- POS systems, payment systems, and other related applications required
- Positive attitude, problem solver, and team player
- Excellent communication and relationship skills for guests and team members alike
- Ability to maintain a professional demeanour
- Wine knowledge considered an asset
- Must be available to work weekends and public holidays
- Smart Serve Certified.
