Our Client is seeking a motivated IT Support Technician to provide onsite, frontline technical support to office and remote staff. This is an excellent opportunity for an early-career IT professional who enjoys solving problems, helping users and building hands-on technical experience.
Key Responsibilities
- Provide friendly and timely frontline IT support
- Troubleshoot Windows 10/11, Microsoft Office, email and common business applications
- Assist with passwords, account access and login issues
- Resolve common hardware, software, printer and connectivity problems
- Set up laptops, workstations, monitors, phones and office peripherals
- Prepare equipment and provide technology support for new hires
- Document, prioritize and close requests through the service desk system
- Escalate more complex technical issues when required
- Maintain clear ticket notes and support documentation
What You Bring
- Education, training or equivalent experience in IT, computer systems or technical support
- Entry-level technical support or customer service experience
- One to two years of frontline IT support experience is an asset
- Working knowledge of Windows 10/11, Microsoft Office, email, printers and workstation hardware
- Familiarity with ticketing systems or ITIL practices is an asset
- Strong troubleshooting, communication and interpersonal skills
- A patient, professional and customer-focused approach
- The ability to work independently and collaboratively while learning new systems
Compensation
The anticipated salary range is $50,000 to $65,000 annually, depending on the successful candidate’s experience and qualifications.
