Company Description HomeTeam Network (HTN) delivers streaming technology and production services for professional, collegiate, Olympic, youth, and high school sports organizations. The company produces thousands of live events every year across 42 different sports in Canada, the U.S., and Europe. HTN focuses on making high-quality sports content accessible to fans and stakeholders through reliable, scalable streaming solutions. Team members collaborate with diverse sports partners and work in a fast-paced environment driven by live event schedules. Applicants can expect to join a growth-oriented company at the intersection of sports, media, and technology.
Role Description The Account Manager is a full-time, hybrid role based in Bradenton, FL, with flexibility to work from home for part of the week. This role manages day-to-day relationships with sports clients, serving as the primary point of contact for onboarding, ongoing support, and account growth. Responsibilities include coordinating live event schedules, ensuring streaming deliverables meet client expectations, and resolving issues in collaboration with operations and technical teams. The Account Manager tracks account performance, prepares status reports, and identifies opportunities to expand services or improve client satisfaction. The role also involves attending occasional on-site events or meetings, managing contract renewals, and contributing to process improvements that enhance the client experience.
Qualifications
- Client relationship management and account management skills, including the ability to build trust, handle inquiries, and manage expectations.
- Strong organizational and coordination skills for managing schedules, deliverables, and multiple client accounts simultaneously.
- Effective written and verbal communication skills for client updates, internal collaboration, and clear documentation.
- Basic understanding of streaming technology, digital media, or live event production, with the ability to learn new platforms quickly.
- Experience analyzing account performance data and using insights to recommend improvements or upsell services.
- Ability to work both independently and collaboratively in a hybrid environment, with strong time management and attention to detail.
- Prior experience in sports, media, broadcasting, or SaaS account management is beneficial.
- Bachelor’s degree in Business, Communications, Sports Management, or a related field, or equivalent professional experience.
