The Systems Administrator is responsible for the upkeep, configuration, and reliable operation of computer systems; especially multi-user computers, such as servers. The system administrator seeks to ensure that the uptime, performance, resources, and security of the computers they manage meet the needs of the users, without exceeding a set budget when doing so.
RESPONSIBILITIES
- System Maintenance and Monitoring:
- Perform regular system maintenance tasks, including updates, patches, and security configurations.
- Monitor system performance, troubleshoot issues, and ensure the availability and reliability of all systems.
- Provide reports.
- Infrastructure Management:
- Manage and maintain servers, storage, and networking infrastructure.
- Plan and implement scalable and robust solutions to support business operations.
- Security and Compliance:
- Implement and enforce security measures to safeguard systems and data.
- Email security and management
- Security Certificate management
- Etc.
- Ensure compliance with industry standards and regulations related to IT security.
- Backup and Disaster Recovery:
- Develop and maintain backup and disaster recovery plans.
- Conduct regular tests to validate the effectiveness of the recovery process.
- Provide reports.
- User Support and Training:
- Provide technical support to end-users and resolve escalated issues.
- Conduct training sessions to enhance the technical proficiency of staff.
- Use ticketing system to document every action on incidents, problems and changes.
- Documentation:
- Create and maintain comprehensive documentation for system configurations, processes, and procedures.
- Keep documentation up to date with changes and improvements.
- Collaboration and Communication:
- Collaborate with cross-functional teams to implement IT projects and initiatives.
- Communicate effectively with team members and stakeholders.
QUALIFICATIONS
- Five (5) years of professional computer experience related to the position
- College diploma in computer science or relevant experience
- Bilingual, is an asset
- Ability to adapt and prioritize in a production context
- Teamwork
- Ability to communicate (oral and written)
- Ability to analyze problems and propose solutions and ideas for improvement
- Represent, support, and uphold the company Core Values and Management Philosophy.
- Performs other related duties as assigned
KEY COMPETENCIES
- Team Player
- Good Interpersonal skills
- Prioritization skills
- Time Management
- Problem solving skills
- Technical expertise
- Analytical
- Bilingual (English/French) is an asset
EQUIPMENT AND/OR PRODUCT FAMILIARITY:
- Server Platforms:
- In-depth knowledge of Windows Server and Linux distributions.
- Familiarity with server hardware and configurations.
- Virtualization Technologies:
- Experience with virtualization platforms such as VMware, SimpliVity and Hyper-V.
- Networking:
- Proficient in networking protocols and services.
- Familiarity with routers, switches, firewalls, and related networking equipment.
- Scripting and Automation:
- Proficient in scripting languages, including PowerShell, for automation.
- Cloud Platforms:
- Familiarity with cloud platforms such as Azure.
- Backup & Disaster Recovery Solutions:
- Experience with backup solutions and familiarity with data backup and recovery processes.
- Experience with Veeam Backup & Replication, Datto Air Gap and Cloud Solutions
- MS SQL Server basic knowledge
- Creating maintenance jobs;
- Creating backups.
RESPONSIBILITY & WORKING CONDITIONS:
Under the general direction of VP of IT, the incumbent confers regularly with other staff on matters directly related to IT. The incumbent works in office and production facility and exposed to elements such as noise/temperature / heights. The incumbent will have to work off hours from time to time and during the monthly maintenance period. The incumbent will have to be on call when the situation requires it.