Join Our Team as a Field Support Specialist – Make an Impact Supporting Technology Excellence in Edmonton!
Are you a seasoned IT professional with a passion for hands-on support and exceptional customer service? We’re seeking a dynamic Field Support Specialist to serve as the vital link between technology infrastructure and end users at our Edmonton location. If you thrive in fast-paced environments, enjoy solving complex technical issues on the ground, and excel at delivering high-quality support with a customer-first approach, this is your opportunity to shine. Be part of a dedicated team that keeps critical operations running smoothly and makes a tangible difference every day!
Key Responsibilities
- Be the first point of contact for onsite IT support issues
- Troubleshoot and maintain infrastructure: printers, copiers, network connectivity, and more
- Support wireless access points, VPNs, and mobile devices
- Manage and prioritize tickets using an enterprise system (ServiceNow)
- Prioritize and manage support requests via enterprise ticketing systems, providing regular updates and escalating issues as needed
- Perform hands-on installation, maintenance, and repair of IT hardware and peripherals, including printers, desktops, laptops, and mobile devices
- Supply and replace equipment, accessories, and consumables such as batteries, toner, and cables according to standards
- Support and troubleshoot network connectivity issues, including wireless access points and VPN connections
- Assist with the configuration and deployment of enterprise software, patches, and security updates to ensure compliance
- Coordinate with third-party vendors and service providers for onsite support and complex repairs
- Maintain inventory of equipment and facilitate equipment disposal adhering to recycling policies
- Conduct site visits to ensure optimal technology health, performance, and security of all systems at Edmonton and Vancouver locations
- Provide mentorship and guidance to team members and end-users on best practices for technology use and security
- Support special projects such as product evaluations, software pilots, and infrastructure upgrades
- Participate in after-hours support and respond swiftly to urgent incidents impacting business operations
What You Bring
- Minimum of 3 years of hands-on IT experience supporting infrastructure, hardware, and software
- Proven ability to provide on-site, in-person technical support
- Excellent communication skills with experience supporting executive staff and diverse internal teams
- Strong troubleshooting skills for desktop/laptop hardware, peripherals, printers, and networking issues
- Experience with enterprise ticketing systems such as ServiceNow
- Knowledge of wireless access points, VPNs, and mobile device support
- Familiarity with Windows and MacOS environments, Office 365, and remote support tools
- Background working in environments with high security and compliance standards
- Flexibility to respond to urgent needs at
Preferred Education & Experience:
- Formal technical certifications or relevant training in IT support or networking
- 5+ years of direct, on-site end-user support experience in a corporate or enterprise setting
Other Requirements:
- Ability to work independently with minimal supervision in a remote site setting
- Commitment to maintaining security standards and following company policies
Take your IT expertise to the next level and become an essential part of our success story. If you're ready to make a difference, apply now and embark on an exciting role that combines technical mastery with outstanding customer service!
