Purpose of Job:
- The Product Support Technician serves as a hands-on support, investigating product issues, assisting in product validation testing and detailed warranty inspections. Performs thorough validations on prototype assemblies to ensure customer satisfaction and a smooth transition to production.
3. Principal Accountabilities:
- Internal Product Support:
- Collaborate with cross-functional teams to troubleshoot technical or operational issues.
- Collaborate with engineering, quality assurance, and development teams to resolve bugs and ensure smooth functionality.
- Assist with testing new products and updates before deployment, documenting potential issues for resolution.
- Assist the QA team by conducting thorough warranty inspections and documenting failure modes comprehensively.
- Documentation and Reporting:
- Document daily activities using the designated in-house applications.
- Generate detailed reports on investigations and issues for resolution.
- Collaboration and Cross-Functional Support:
- Work closely with department managers to align support operations with business goals.
- Partner with QA teams to create and execute test scenarios for new features or updates.
- Provide input for product improvement based on insights gathered during support tasks.
- Process Optimization::
- Identify opportunities to streamline workflows and automate repetitive tasks.
- Assist in creating and implementing internal tools to enhance efficiency.
4. Health and Safety Responsibilities:
- Wear all required PPE while in the plant.
- Understand your workplace health and safety requirements.
- Follow safe work practices and procedures and promote workplace safety.
- Report any unsafe acts, conditions or accidents across the plant.
- Be alert for hazards.
5. Knowledge, Skills and Education:
- Education and Experience:
- Completion of secondary school or equivalent, or 1-3 years of manufacturing experience
- Excellent mechanical aptitude, and experience with product testing, and QA processes.
- Skills and Competencies:
- Strong technical troubleshooting and analytical skills.
- Proficient with mechanical inspection tools (Micrometers, Bore Gauges and Callipers), power tools
- Excellent written communication skills for documenting processes and reporting findings.
- Proficient with computers, tablets, and the ability to navigate apps and use Microsoft software.
- Excellent organizational and multitasking abilities.
6. Responsibility and Scope:
Supervision of Others: | None |
Internal Contacts: | All internal departments |
External Contacts: | None |
Spending Authority: | None |
Decision-Making Authority: | Minimal, about the direct operation |
Amount of Direction Received: | Minimal |
