Job Description
Build the future with us
Reporting to the Senior Director, Disability Claims, the Director, Group Disability Claims Operations is responsible for the leadership, performance, and ongoing evolution of our disability claims operations. The role ensures the delivery of consistent, high-quality service for plan members and clients while balancing employee engagement, operational performance, risk management, and financial accountability. Please note, we have two positions open, one based in Toronto and the other one based in Montreal.
Leading teams across Canada, the incumbent translates business priorities into day-to-day execution, ensuring operations are equipped to respond to evolving client needs, disability trends, new technologies, and changing ways of working. The role is accountable for developing a strong leadership culture that effectively supports, engages and empowers our frontline employees. The Director fosters a solutions-focused, client-centred culture that empowers teams to proactively support wellness and return-to-work outcomes while delivering exceptional service. Through strong leadership and operational discipline, the Director promotes accountability, innovation, and the thoughtful challenge of traditional practices to continuously improve results for plan members, clients, and the business.
The Director plays an active role in supporting business growth by partnering with clients, advisors and internal stakeholders to showcase iA’s disability management capabilities and value proposition. The role represents the organization in client meetings, advisor sessions, sales presentations, and industry events, providing expertise and insights that strengthen relationships, support client retention, and contribute to new business opportunities.
In partnership with the Director, Disability Strategy, Specialty Services & Excellence, the incumbent helps bring strategic initiatives into everyday operations, ensuring improvements are practical, sustainable, and deliver meaningful results for plan members, clients, and employees.
What you'll accomplish with us
1. Operational Excellence & Performance Leadership
Lead regional disability operations, with a national, harmonized focus, to achieve service, quality, financial, productivity, and client experience objectives.
2. Disability Claims & Risk Management
Ensure sound, consistent claims adjudication aligned with policies, contractual obligations, and regulatory requirements.
Manage risk, governance, complex claims, appeals, and litigation support.
3. Technology Adoption & Operational Improvement
4. Talent & Leadership Development
5. Strategic Collaboration & Execution
6. Client & Market Leadership
7. Governance, Data & Vendor Oversight
What could accelerate your success in this role
We're looking for someone who:
10+ years of progressive leadership experience within disability claims management, claims, or other related insurance operations.
Proven success leading large-scale operational teams in a complex, high service-driven environment.
Strong expertise in disability management, early intervention, proactive claims adjudication, rehabilitation, return-to-work practices, risk management, and regulatory requirements.
Demonstrated ability to deliver service, productivity, quality, and financial results through operational excellence and continuous improvement.
Experience leading transformational change, process optimization, and technology-enabled initiatives, including digital and AI solutions.
Strong business, financial, and analytical acumen, with the ability to leverage data and insights to drive performance and service outcomes.
Exceptional leadership, coaching, communication, and stakeholder management skills, with a track record of building high-performing teams and developing leaders.
Proven ability to influence outcomes, inspire and develop high performing teams and to navigate complex situations, while fostering a culture of accountability, service excellence, and continuous improvement.
Proven ability to influence senior stakeholders, clients, and industry partners.
Advanced proficiency in both French and English, as the incumbent will be required to collaborate daily, both verbally and in writing, with unilingual English-speaking partners, teams, and stakeholders across Canada and internationally.
Why you'll love working with us
A work environment where learning and development merge with a collective pursuit of excellence;
AI is in everyone's hands, empowering you to increase your personal effectiveness while supporting the organization's growth;
A healthy, safe, fair, and inclusive environment where potential can be freely expressed and developed;
The opportunity to work in a hybrid environment, supported by flexibility and access to inspiring and innovative workspaces.
Competitive Benefits
Flexible group insurance plans
Competitive retirement savings plan
Employee share purchase plan
Vacation program, wellness days, and personal development days
Telemedicine services
Employee and Family Assistance Program (EFAP)
Ergonomic furniture program
Performance bonus
Discounts on iA products
And much more!
Apply now and get ahead of your career, where your talent really belongs!
Still unsure about applying?
At iA, we believe in potential and value diverse experiences. If this role inspires you, go ahead and apply. Your place might be with us, and we want to get to know you!
The typical hiring range for this position is between 130,000$ and 150,000$ CAD per year; the base salary offered may vary depending on knowledge, skills, years of experience, and internal equity related to the role. At iA, we are committed to offering a fair, equitable, and market-based compensation structure. Our market data is updated annually to reflect the most current market conditions.
Location(s)
Montreal / 1981 McGill College Avenue
Other Possible Location(s)
Toronto / 26 Wellington Street East
Company
iA Financial Group
Posting End Date
2026-10-09
Company Overview
iA Financial Group* is the strength of a company with a human side, with its over 8,000 employees. Together, we have earned the trust of our more than four million clients and 25,000 advisors who have chosen us for their insurance, savings, and wealth management.
With over $200 billion in assets and half a billion invested in technological innovation, we’re a key player in the financial services industry in Canada and the United States. The secret to our success? Investing in you, one person at a time. Because, for over 125 years, we have believed that it’s by supporting our employees and surrounding ourselves with the most reputable leaders in the industry, we will continue to innovate.
At iA, we’re invested in you.
* iA Financial group includes the following entities: iA Services financiers, iA assurance auto et habitation, iA Gestion privée de patrimoine, PPI Management, Investia, iA Gestion de placements, Prysm, iA Clarington, Michel Rhéaume et associés, Garanties Nationales, WGI Manufacturing, WGI Service Plan Division, Lubrico, iA Financement auto
Our Commitment to Diversity and Inclusion
At iA Financial Group, we support and celebrate diversity. We strive to provide a workplace that is recognized as inclusive for all, regardless of ethnic origin, nationality, language, religious beliefs, gender, sexual orientation, age, marital status, family situation, or physical or mental disability.
Please note that if you need help or assistance to make the recruitment process more accessible for you, please Contact us here. Someone from our team will be happy to assist you with your needs.
