About the role
The Senior Property Manager is responsible for the day-to-day operations and long-term stewardship of a residential condominium community. As the senior on-site representative, this role oversees all aspects of property management, including financial planning, building maintenance, resident relations, compliance, and team supervision. The position requires strong leadership, sound operational judgment, and a commitment to providing responsive and professional service to the board of directors, residents, contractors, and site staff.
This is an on-site position based within a condominium community, with standard office hours of Monday to Friday, 9:00 a.m. to 5:00 p.m. Remote work options are not available. The successful candidate must also be available to respond to after-hours emergencies and attend evening board or owner meetings as required.
What you'll do
Responsibilities include, but are not limited to the following:
- Serve as the primary point of contact for the board of directors, residents, contractors, and site staff.
- Respond to resident inquiries and concerns in a timely, professional, and solutions-focused manner.
- Attend and actively participate in board meetings, providing updates, recommendations, and insight on property management matters.
- Build and maintain strong working relationships with the board of directors, residents, contractors, and the on-site team.
- Support compliance with the corporation’s Declaration, Bylaws, Rules, and applicable condominium legislation.
- Prepare, manage, and monitor operating and reserve fund budgets in alignment with the corporation’s financial goals
- Review expenditures, approve invoices, support cash flow management, and assist with annual audit preparation.
- Monitor common element fee payments and lead arrears collection efforts in accordance with the Condominium Act and the corporation’s collection policy.
- Conduct regular inspections of the common elements and ensure timely follow-up on maintenance, safety, and operational issues.
- Develop and implement annual maintenance plans to support the short- and long-term upkeep of the property.
- Monitor contractor performance, review service deficiencies, and ensure work is completed in accordance with contract terms and quality standards.
- Lead, mentor, and support on-site staff while promoting a positive, professional, and service-oriented workplace culture.
- Coordinate administrative requirements, including AGM packages, owner notices, budget packages, PICs, NOICs, meeting logistics, records, and correspondence.
- Ensure compliance with applicable legislation, CMRAO requirements, CAO filings, Fire Code obligations, AODA standards, health and safety requirements, and internal policies.
- Stay informed of legislative and regulatory changes and communicate relevant updates to site staff and board members as needed.
Qualifications
- General Licence in good standing with the Condominium Management Regulatory Authority of Ontario, CMRAO.
- Minimum 5 years of experience managing residential condominium communities.
- Strong working knowledge of the Condominium Act, Condominium Management Services Act, CMRAO regulations, and related compliance requirements.
- Post-secondary education in business administration, real estate, property management, or a related discipline is considered an asset.
- Demonstrated experience with condominium financial management, including budgeting, procurement, invoice review, arrears collection, and contract negotiation.
- Strong understanding of building operations, maintenance planning, contractor management, and common element inspections.
- Excellent written and verbal communication skills, with the ability to communicate professionally with boards of directors, residents, contractors, consultants, and internal team members.
- Strong leadership skills, with experience supporting, mentoring, and guiding on-site staff.
- Excellent organizational, time management, and problem-solving skills, with the ability to manage competing priorities in a fast-paced environment.
- High level of proficiency with Microsoft Office, including Outlook, Word, and Excel.
- Familiarity with condominium management platforms and property management technology.
- Ability to exercise sound judgment, maintain professionalism, and deliver responsive service in a client-focused environment.
ICON is committed to fostering an inclusive, accessible environment, where all employees feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our clients and the communities in which we serve. If you require an accommodation for the recruitment/ interview process, please let us know and we will work with you to meet your needs.
ICON Property Management is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.
