About the role
ICON Property Management is seeking a proactive and knowledgeable Senior Condominium Manager to oversee the successful transition and ongoing management of a new construction condominium community. This role is ideal for an experienced professional who understands the unique demands of new developments, including performance audits, warranty management, interim occupancy, and coordination with developers and construction teams.
Working closely with the Board of Directors, Regional Director, site staff, and key stakeholders, the Senior Condominium Manager will be responsible for establishing foundational procedures, managing early operational issues, and ensuring that the community is positioned for long-term success. This is a dynamic opportunity for a detail-oriented leader who thrives in a fast-paced environment and has a strong grasp of the Condominium Act, construction deficiency processes, and Tarion warranty coverage.
What you'll do
- Lead the turnover process from developer to condominium corporation, including document review and performance audit coordination
- Liaise with the developer, construction teams, and consultants to address deficiencies and warranty items
- Ensure compliance with Tarion warranty milestones and facilitate timely resolution of outstanding items
- Establish core building systems, vendor contracts, and operational procedures in collaboration with key stakeholders
- Act as the primary liaison with the Board of Directors, supporting early governance decisions and community planning
- Assist the board in setting priorities for reserve planning, vendor selection, and community initiatives
- Provide education and guidance to new directors regarding roles, obligations, and best practices under the Condominium Act
- Oversee service providers, maintenance programs, and site inspections to ensure building readiness and code compliance
- Establish preventative maintenance schedules, emergency procedures, and operational manuals
- Maintain accurate records of contracts, warranty claims, resident communications, and financials
- Ensure the building complies with health and safety regulations, fire codes, and other applicable legislation
- Respond to owner inquiries and concerns during interim and final closing phases
- Manage the registration process for new residents and coordinate welcome communications and orientation
- Oversee building amenities and move-in procedures to ensure smooth day-to-day operations
- Act as the primary point of contact for residents, addressing inquiries and complaints professionally and in a timely manner
- Prepare resident notices, owner communications, and welcome packages for new owners
- Create board meeting agendas, conduct meetings (including some evenings), and prepare accurate meeting minutes
- Prepare and manage annual operational budgets for the condominium corporation
- Review and code invoices, track expenses, and analyze financial reports to ensure fiscal responsibility
- Prepare documents for the condominium corporation’s annual audit
- Administer all financial aspects of the property, including budgeting, variance analysis, and reserve fund planning
- Review and prepare status certificate templates for release in compliance with legislative timelines
- Negotiate and manage service contracts for building maintenance, cleaning, landscaping, and other essential services
- Monitor vendor performance and ensure adherence to service standards and contract terms
Qualifications
- General Licence under the CMRAO (required)
- Minimum 5–10 years of experience managing residential condominium properties
- Proven experience in new construction condominium communities, including developer transitions
- Hands-on experience with interim occupancy processes and key release coordination, ensuring smooth unit turnover and resident onboarding
- Strong working knowledge of the Tarion warranty program, including deficiency tracking, warranty claims, and performance audit processes
- Solid understanding of the Condominium Act, 1998, and related regulatory requirements
- Demonstrated ability to liaise effectively with multiple stakeholders, including developers, consultants, trades, board members, and residents
- Strong customer service orientation, with the ability to manage homeowner expectations in high-pressure, fast-paced environments
- Proficiency in budgeting, financial reporting, procurement, and contract administration, including vendor tendering and negotiation
- Excellent written and verbal communication skills, including comfort conducting board meetings
- Advanced proficiency with property management software (e.g., Condo Control, Condo Manager) and Microsoft Office Suite
ICON is committed to fostering an inclusive, accessible environment, where all employees feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our clients and the communities in which we serve. If you require an accommodation for the recruitment/ interview process, please let us know and we will work with you to meet your needs.
ICON Property Management is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.