Help People Build a New Future
Since 2005, IHE Heavy Equipment Operator Training School has helped thousands of students launch rewarding careers in the heavy equipment industry.
Through a combination of classroom learning and hands-on equipment training, we provide students with the skills, confidence, and industry experience needed to succeed in today's workforce.
As we continue to grow across Canada, we are seeking motivated, relationship-driven individuals to join our Enrollment Team as an Academic Intake Specialist (AIS).
This role is much more than sales.
You will be a trusted advisor, coach, and advocate, helping prospective students navigate an important life decision and take the first step toward a new career.
Position Details
Position: Academic Intake Specialist (AIS)
Location: Calgary, AB
Schedule: Full-Time, In Office
Compensation
$45,700 annual base salary plus uncapped commission. Successful performers can expect on-target earnings of approximately $90,000 annually. Competitive benefits, RRSP matching, and wellness programs
Position Summary
The Academic Intake Specialist is responsible for guiding prospective students through the enrollment process, from initial inquiry through registration.
Successful candidates build meaningful relationships, provide exceptional customer service, identify student needs, and confidently help individuals make informed decisions about their education and career goals.
The role requires strong communication skills, attention to detail, consultative sales ability, and a genuine desire to help others succeed.
Key Responsibilities
Student Recruitment & Enrollment
- Serve as the primary point of contact for prospective students
- Guide candidates through the admissions and enrollment process
- Conduct inbound and outbound calls with prospective students
- Build trust and rapport through meaningful conversations
- Explain program offerings, funding options, career opportunities, and enrollment requirements
- Support prospective students in overcoming barriers to enrollment
Relationship Building & Follow-Up
- Develop and maintain strong relationships with prospective students
- Execute timely and consistent follow-up activities
- Maintain momentum throughout the enrollment process
- Utilize student success stories and industry opportunities to inspire prospective students
- Ensure all inquiries receive professional and accurate responses
Sales & Conversion Excellence
- Manage a full enrollment pipeline from inquiry to registration
- Consistently work toward individual and team enrollment goals
- Handle objections professionally and confidently
- Identify opportunities to improve conversion and student engagement
- Maintain a high level of integrity and professionalism throughout the sales process
CRM & Administration
- Maintain accurate and up-to-date records within the CRM system
- Track activities, communications, and enrollment status
- Complete administrative tasks and documentation accurately and on time
- Ensure compliance with internal processes and enrollment procedures
Team Collaboration
- Work closely with Marketing, Registry, Student Services, and Operations teams
- Share market insights and student feedback to improve processes
- Support a positive, collaborative, and high-performing team environment
- Contribute to ongoing improvements in the student journey and enrollment experience
What Success Looks Like
Successful Academic Intake Specialists:
- Consistently meet or exceed enrollment goals
- Deliver exceptional service to prospective students
- Maintain strong CRM discipline and data accuracy
- Build lasting relationships with students and partners
- Convert opportunities through trust, consistency, and follow-through
- Act as ambassadors for the IHE brand and student experience
What You Bring
- Strong communication and relationship-building skills
- Excellent organizational and time-management abilities
- Confidence in handling multiple priorities in a fast-paced environment
- Problem-solving mindset and ability to work independently
- Attention to detail and commitment to accuracy
- Positive, professional, and customer-focused approach
- Genuine desire to help others achieve their goals
Minimum Qualifications
Required
- 3+ years of experience in sales, recruitment, admissions, customer service, or a similar client-facing role
- 2+ years of administrative experience
- Experience managing customer relationships and follow-up activities
- Proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
- Strong communication skills, both written and verbal
- Ability to work independently and as part of a team
- Proven ability to manage multiple priorities while maintaining accuracy and professionalism
Assets
- Experience in education, admissions, recruitment, or training environments
- Knowledge of the heavy equipment, construction, trades, or transportation industries
- Experience working with CRM systems
- Previous experience achieving sales or enrollment targets
Why Join IHE?
- Competitive salary and bonus structure
- Opportunity to make a meaningful impact on people's lives and careers
- Supportive and collaborative team environment
- Extended Health & Benefits Program
- RRSP Matching Program
- Health & Wellness Spending Account
- Employee discounts through exclusive vendor partners
- Ongoing learning and professional development opportunities
- A growing organization with advancement opportunities
How to Apply
If you're passionate about helping people achieve their career goals and thrive in a relationship-focused, results-driven environment, we'd love to hear from you.
Please apply through Indeed or submit your resume in confidence to:
careers@iheschool.com
To help us get to know you better, please include a cover letter or brief introduction outlining:
- Why this opportunity interests you
- Why you believe you would be successful in this role
- A recent accomplishment you are proud of
