Original job description
WHAT YOU'LL NEED TO HAVE
-You are self-motivated and can manage routine tasks without constant direction.
-You are a team player who shares updates and supports co-workers during busy periods.
-You enjoy helping customers and remain friendly and approachable while working.
-You can carry out the role’s physical tasks safely and are comfortable working outdoors.
-You take pride in keeping carts and shopping tools ready for customers.
-You are available for shifts that may include evenings and weekends.
A DAY IN YOUR LIFE WITH US
-Collect carts from the parking lot and return them to the store, using the cart mule and following safe operating procedures.
-Monitor cart availability and respond to busy periods.
-Walk through the store to check and refill shopping tools, including yellow bags, baskets, and pencils.
-Keep cart areas and shopping tools clean, organized, and safe.
-Remove damaged carts or tools from customer use and report equipment or safety concerns.
-Greet customers warmly, answer questions when you can, and connect them with the right co-worker when they need further help.
-Communicate regularly with your team about cart levels, changing priorities, and where support is needed.
ABOUT THIS WORK AREA
At IKEA it’s all about our customers, and in Customer Relations we build and retain long-lasting relationships with new and existing customers in a multichannel retail environment. We’re a diverse team that work together to ensure a positive and joyful experience for all IKEA visitors and customers: we set up services, gather feedback and make things right! Our modus operandi is to connect to people by listening to their personal needs and to create genuine interactions. We’re a bunch of people who are truly passionate about people!
Why you will love us
Here at IKEA, we want to ensure that we are creating a better everyday life for the many people, including our co-workers. We also believe that a job should be so much more than a job. That’s why we focus on having an inclusive work environment where we celebrate your uniqueness, live our values, and ensure that we walk the talk when it comes to co-worker development. In addition, we offer a comprehensive Total Rewards package to all co-workers including:
• Wellness days (in addition to your vacation days!)
• Extended health, dental, and vision coverage (for you and your family)
• RRSP with IKEA contribution matching options
• Eligibility for our annual IKEA bonus incentive plan
• Flexible spending account
• Life insurance
• Merchandise and restaurant discounts (plus free drinks and different healthy meal options in the co-worker restaurant, where available)
• Parental leave
• Bereavement leave
• Employee assistance program (that helps you support your mental, physical, and financial wellbeing)
In the IKEA world, this position is officially referred to as Customer Experience Co-worker I
The starting rate/ salary for this position is 18.5 CAD
More about this job
Responsibilities
Collect and return carts using a cart mule, monitor cart availability, and keep carts and shopping tools clean, stocked, organized, and safe. Assist customers, remove damaged equipment from use, report concerns, and communicate changing needs and priorities to the team.
Requirements
The role requires self-motivation, teamwork, friendly customer service, and the ability to perform physical tasks safely, including working outdoors. Candidates should be comfortable with routine tasks and shifts that may include evenings and weekends.
Skills
- Self-Motivation
- Teamwork
- Customer Service
- Communication
- Safe Equipment Operation
- Physical Stamina
- Outdoor Work
- Organization
- Attention to Safety
- Problem Reporting
- Adaptability
- Time Management
Benefits
- Wellness Days
- Extended Health Coverage
- Dental Coverage
- Vision Coverage
- RRSP Contribution Matching
- Annual Bonus Incentive Plan
- Flexible Spending Account
- Life Insurance
- Merchandise Discounts
- Restaurant Discounts
- Free Drinks
- Healthy Meal Options
- Parental Leave
- Bereavement Leave
- Employee Assistance Program
Visa sponsorship
Not detected in the job text
Categories
- Retail
- Customer Service & Support
- Logistics
- Security & Safety
Keywords
- Cart Collection
- Cart Mule
- Safe Operating Procedures
- Cart Availability
- Shopping Tools
- Yellow Bags
- Baskets
- Pencils
- Customer Service
- Customer Relations
- Retail
- Equipment Safety
- Team Communication
- Parking Lot
- Evening Shifts
- Weekend Shifts
