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IKEA

Customer Experience Co-worker II - Checkouts

Calgary, AB, Canada

Job type: Part-time
Apply by: Mar 23, 2027
Experience: Minimum 1 year of related experience
Posting language: English
Posted: Sep 24, 2026

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Original job description

WHAT YOU'LL NEED TO HAVE
• Minimum 1 year of related experience

A DAY IN YOUR LIFE WITH US
• Deliver an excellent meeting with the customer across all customer assignments.
• Engage with customers in a friendly and confident manner to create a rewarding customer experience.
• Contribute and achieve operational KPIs and goals to maintain customer loyalty.
• Support customer colleagues to continuously develop knowledge and skills within the area of customer experience.
• Support and assist co-workers to create solutions to customer issues.

ABOUT THIS WORK AREA
At IKEA it’s all about our customers, and in Customer Relations we build and retain long-lasting relationships with new and existing customers in a multichannel retail environment. We’re a diverse team that work together to ensure a positive and joyful experience for all IKEA visitors and customers: we set up services, gather feedback and make things right! Our modus operandi is to connect to people by listening to their personal needs and to create genuine interactions. We’re a bunch of people who are truly passionate about people!

Why you will love us
Here at IKEA, we want to ensure that we are creating a better everyday life for the many people, including our co-workers. We also believe that a job should be so much more than a job. That’s why we focus on having an inclusive work environment where we celebrate your uniqueness, live our values, and ensure that we walk the talk when it comes to co-worker development. In addition, we offer a comprehensive Total Rewards package to all co-workers including:
• Wellness days (in addition to your vacation days!)
• Extended health, dental, and vision coverage (for you and your family)
• RRSP with IKEA contribution matching options
• Eligibility for our annual IKEA bonus incentive plan
• Flexible spending account
• Life insurance
• Merchandise and restaurant discounts (plus free drinks and different healthy meal options in the co-worker restaurant, where available)
• Parental leave
• Bereavement leave
• Employee assistance program (that helps you support your mental, physical, and financial wellbeing)

In the IKEA world, this position is officially referred to as Customer Experience Co-worker II

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More about this job

Responsibilities

Deliver friendly, confident customer interactions and a positive experience across customer assignments. Help achieve operational goals, support co-worker development, and work with colleagues to resolve customer issues.

Requirements

At least one year of related experience is required. No education requirements are specified.

Skills

Customer Service
Customer Experience
Customer Engagement
Communication
Active Listening
Customer Loyalty
KPI Achievement
Problem Solving
Teamwork
Co-worker Support
Knowledge Development

Benefits

Wellness Days
Extended Health Coverage
Dental Coverage
Vision Coverage
RRSP With Employer Matching
Annual Bonus Incentive Plan
Flexible Spending Account
Life Insurance
Merchandise Discounts
Restaurant Discounts
Free Drinks
Healthy Meal Options
Parental Leave
Bereavement Leave
Employee Assistance Program

Visa sponsorship

Not detected in the job text

Keywords

Customer Relations
Customer Experience
Customer Service
Customer Loyalty
Operational KPIs
Customer Feedback
Multichannel Retail
Retail
Customer Issues
Teamwork
Co-worker Development

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