Original job description
WHAT YOU'LL NEED TO HAVE
• A University degree in Business, Logistics, Supply Chain Management, or equivalent experience in omnichannel fulfilment, distribution, or warehouse operations.
• 3–5 years of leadership experience in a high-volume fulfilment, distribution centre, e-commerce, or warehouse environment.
• Strong customer-focused mindset with the ability to balance efficiency, quality, cost, and service levels to achieve operational goals and KPIs.
• Proven ability to lead, coach, and develop diverse co-workers, fostering an inclusive, collaborative, and high-performing team aligned with IKEA values.
• Strong analytical, organizational, and problem-solving skills, with a passion for continuous improvement and delivering a seamless omnichannel customer experience.
A DAY IN YOUR LIFE WITH US
• Lead the Fulfilment Operations Co-workers in the assigned area of responsibility to secure the highest goods availability, operational readiness at all times at the lowest possible cost.
• Take direct lead with identifying, recruiting, retaining and developing the many talents in the Fulfilment Operations team, to secure a diverse, high performing team that can execute its assigned responsibilities with confidence and secure the future succession.
• Maintain a clean, organised and safe working environment throughout the unit and secure that the Fulfilment Operations Co-workers work in compliance with IKEA Code of Conduct, internal IKEA regulations and local legislation related to health, safety, security and the environment.
• Secure effective, qualitative and efficient daily fulfilment operations within the assigned area of responsibility by contributing to goal setting, people, shift and equipment planning, create co-workers' quality awareness to prevent and reduce damages, drive the implementation of local business plans/projects and analyse existing workload to secure daily volume handling and meet seasonal needs.
• Support the implementation of the Customer Fulfilment Sustainability agenda in the assigned unit operations environment.
ABOUT THIS WORK AREA
We’re the team behind the scenes that make the IKEA products available to the many people. As a diverse mix of co-workers we use our supply process expertise to balance range and space capacity with forecasting and ordering to provide customers with high availability while minimizing costs. If you’ve wonder who’s responsible for finding effective and efficient ways of picking up the products for our customers, that’s us. We’re passionate about working together to improve the customer experience at IKEA!
Why you will love us
Here at IKEA, we want to ensure that we are creating a better everyday life for the many people, including our co-workers. We also believe that a job should be so much more than a job. That’s why we focus on having an inclusive work environment where we celebrate your uniqueness, live our values, and ensure that we walk the talk when it comes to co-worker development. In addition, we offer a comprehensive Total Rewards package to all co-workers including:
• Wellness days (in addition to your vacation days!)
• Extended health, dental, and vision coverage (for you and your family)
• RRSP with IKEA contribution matching options
• Eligibility for our annual IKEA bonus incentive plan
• Flexible spending account
• Life insurance
• Merchandise and restaurant discounts (plus free drinks and different healthy meal options in the co-worker restaurant, where available)
• Parental leave
• Bereavement leave
• Employee assistance program (that helps you support your mental, physical, and financial wellbeing)
In the IKEA world, this position is officially referred to as Fulfilment Operations Team Leader.
The starting rate/ salary for this position ranges from 62710 CAD to 78387 CAD and will be based on relevant work experience.
More about this job
Responsibilities
Lead fulfilment operations and co-workers in the assigned area, ensuring goods availability, operational readiness, efficient daily volume handling, and achievement of operational goals. Recruit, develop, and retain a diverse team; maintain a safe and compliant workplace; improve quality and efficiency; and support sustainability initiatives.
Requirements
A university degree in business, logistics, or supply chain management, or equivalent relevant experience, is required. The role calls for 3–5 years of leadership experience in a high-volume fulfilment, distribution, e-commerce, or warehouse environment, along with strong people leadership, analytical, organizational, and problem-solving abilities.
Skills
- Fulfilment Operations
- Team Leadership
- Coaching and Development
- Recruitment and Retention
- Warehouse Operations
- Distribution Operations
- Omnichannel Fulfilment
- Supply Chain Management
- People and Shift Planning
- Equipment Planning
- Operational Readiness
- Goods Availability
- KPI Management
- Continuous Improvement
- Problem-Solving
- Health and Safety Compliance
Benefits
- Wellness Days
- Extended Health, Dental, and Vision Coverage
- RRSP with Employer Contribution Matching
- Annual Bonus Incentive Plan
- Flexible Spending Account
- Life Insurance
- Merchandise and Restaurant Discounts
- Free Drinks and Healthy Meal Options
- Parental Leave
- Bereavement Leave
- Employee Assistance Program
Visa sponsorship
Not detected in the job text
Categories
- Logistics
- Management & Leadership
- Retail
- Environmental & Sustainability
- Security & Safety
Keywords
- Fulfilment Operations
- Omnichannel Fulfilment
- Supply Chain Management
- Distribution Centre
- Warehouse Operations
- E-Commerce
- Goods Availability
- Operational Readiness
- People Planning
- Shift Planning
- Equipment Planning
- Volume Handling
- Seasonal Planning
- KPI Management
- Quality Awareness
- Damage Prevention
- Continuous Improvement
- Customer Experience
- Customer Fulfilment Sustainability
- Health and Safety
- Environmental Compliance
- IKEA Code of Conduct
- Local Business Plans
- Team Development
- Succession Planning
