Position SummaryThe Client Success Manager is responsible for ensuring the successful execution of client projects from initial inquiry through final delivery and installation. This individual acts as the bridge between clients and internal departments, coordinating resources, managing timelines, solving problems, and ensuring every project exceeds expectations.
This is not a desk-only role. The successful candidate will be willing to roll up their sleeves, visit project sites, attend installations when required, and take ownership of outcomes.
Key Responsibilities- Serve as the primary point of contact for assigned client accounts and projects
- Manage projects from quote approval through production, shipping, installation, and completion
- Coordinate activities between Sales, Prepress, Production, Fabrication, Shipping, and Installation teams
- Build and maintain strong client relationships through proactive communication
- Create and manage project schedules, timelines, and deliverables
- Identify project risks and implement solutions before they impact delivery
- Conduct site visits and attend installations as required
- Manage project budgets and ensure scope changes are communicated appropriately
- Maintain accurate project documentation and reporting
- Lead internal project meetings and coordinate resources to meet deadlines
- Ensure client expectations are met or exceeded throughout the project lifecycle
- Support continuous improvement initiatives and workflow optimization
Qualifications- 3+ years of experience in project management, account management, client success, or a related role
- Experience in large-format printing, signage, retail displays, fabrication, experiential marketing, construction, or manufacturing is considered an asset
- Strong organizational and multitasking abilities
- Excellent written and verbal communication skills
- Proven ability to manage multiple projects simultaneously
- Strong problem-solving and decision-making skills
- Ability to work under pressure and meet tight deadlines
- Proficiency with Microsoft Office and project management software
- Valid driver’s license and willingness to travel occasionally
What We’re Looking For- Ownership mentality
- Strong sense of urgency
- Attention to detail
- Client-first mindset
- Ability to adapt and thrive in a dynamic environment
- Team player who can work across multiple departments
- Someone who sees challenges as opportunities rather than obstacles
Compensation & Benefits- Competitive salary
- Performance-based bonus program
- Two weeks paid vacation
- Mileage and travel reimbursement
- Career advancement opportunities
- Collaborative and entrepreneurial work environment
Why Join IAC?- At IAC, no two days are the same. You’ll work on high-profile retail rollouts, experiential activations, corporate environments, sporting events, and custom fabrication projects across North America. If you’re looking for an opportunity to take ownership, make an impact, and grow with a rapidly evolving company, we’d love to hear from you.
