About Us
We are a small team that cares about deep thinking, speed, craftsmanship, and putting customers first. Our mission is to build the best care experience in healthcare, on a 30 year horizon.
We help physicians achieve independence by making it easier to start, operate, and grow their practices. We believe the future of healthcare will be driven by individual physicians, not by large bureaucratic systems. Lowering the barrier to practice ownership lets doctors deliver better care for everyone.
The founding team brings deep expertise across medicine, product, operations, and engineering, including more than 30 years of experience running independent practices across urgent care centers, surgical centers, and beyond. We have built 0-to-1 products at Meta, Dropbox, Instagram, Coda, and Nomad, and have founded companies with valuations exceeding $1B and more than 100M MAU.
Highlights
We have strong product market fit. $15M+ ARR in under 15 months.
We are profitable and funded by top tier healthcare investors.
We are about 30 people today and rapidly growing across the company.
You will fit in here if you want to own a product, a process, or a function and take it from 1 to 100.
The Role
This is a non clinical, hybrid healthcare role that is well suited for individuals who want meaningful work and real exposure to healthcare operations.
You will speak directly with patients, collect and organize medical histories, and help ensure medical records are accurate and complete. The work is structured, repeatable, and supported by templates and training.
What you will do
Conduct outbound calls with patients (in English and Spanish) to gather detailed medical and injury histories
Listen actively and document information with a high level of accuracy using structured templates and internal systems
Review medical records for completeness, clarity, and internal consistency
Organize and standardize medical information to meet quality and documentation standards
Ensure patient histories are thorough, consistent, and easy for physicians to interpret
Review your work carefully to maintain a high standard of accuracy
Follow established workflows and documentation protocols
Partner with the operations team to continuously improve processes and quality
Role details
Clear responsibilities, expectations, and performance metrics
Remote schedule
Fluency in Spanish is required
Structured onboarding and training provided
One week of in-person onboarding required at our San Mateo location
Hourly and salary positions available
You might be a good fit if you
Enjoy focused, detail-oriented work and take pride in precision
Are comfortable engaging in thoughtful, sometimes extended conversations with patients
Can remain calm, empathetic, and professional during sensitive or challenging discussions
Are dependable and able to manage your time independently
Thrive in structured environments and follow processes consistently
Are interested in gaining exposure to healthcare - especially if you are pre-med, studying public health, nursing, or exploring a career in healthcare
Nice to have but not required
Previous experience in medical scribing or healthcare administrative roles
A strong interest in healthcare, medicine, or operations
Comfort learning and working with new software and tools
Heads up: there's one more step after you apply. Within 24 hours of submitting, you'll get an email from Criteria Corp with a short online assessment (26 minutes) covering problem-solving, work style and typing speed. We only review applications once the assessment is complete, so please finish it within 2 days. If you don't see the email, please check your spam folder.
Equal Opportunity Employer
We are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability, or any other characteristic protected by law.
