Position: Senior IT Project Manager
Employment Type: Full-Time, Permanent
Location: Markham
Position Overview
Infinite Outsourcing Solutions Inc. (IOS) is hiring an experienced Senior IT Project Manager to lead and deliver multiple high-priority, complex technical projects and programs.
The successful candidate will provide end-to-end project leadership, from project initiation and requirements gathering through planning, implementation, delivery, and post-implementation evaluation. This role requires a strong combination of technical project management expertise, stakeholder management, leadership, risk management, and hands-on experience coordinating IT infrastructure and hardware-related initiatives.
The Senior IT Project Manager will work closely with business leaders, technical teams, vendors, project sponsors, and cross-functional stakeholders to ensure projects are delivered successfully within established scope, schedule, budget, and quality expectations.
Key Responsibilities
Project & Program Management
- Lead multiple complex and high-priority IT projects concurrently from initiation through successful implementation and completion.
- Manage the complete project lifecycle, including project kickoff, requirements gathering, planning, execution, implementation, monitoring, closure, and evaluation.
- Develop comprehensive project plans, schedules, milestones, dependencies, resource requirements, and delivery timelines.
- Define project scope, objectives, deliverables, success criteria, and implementation strategies.
- Ensure projects remain aligned with overall business requirements and strategic priorities.
- Monitor project performance and proactively address issues that may impact scope, schedule, budget, quality, or delivery.
- Lead implementation planning and coordinate deployment activities across technical and business teams.
Technical Project Delivery
- Manage technology and IT infrastructure projects involving hardware, systems, networks, and related technical solutions.
- Coordinate projects involving technologies such as Point-of-Sale (POS) systems, firewalls, switches, network infrastructure, hardware upgrades, and technology deployments.
- Work closely with technical resources to understand implementation requirements, dependencies, risks, and deployment strategies.
- Translate business requirements into structured project plans and actionable technical deliverables.
- Coordinate technical implementation activities across multiple teams, vendors, departments, and locations where required.
Stakeholder Management
- Identify and engage appropriate business and technical stakeholders throughout the project lifecycle.
- Partner with Project Sponsors, Business Owners, technical teams, vendors, and other stakeholders to establish project requirements and expected outcomes.
- Build consensus between stakeholders while effectively managing competing priorities and expectations.
- Establish appropriate project governance, oversight, escalation paths, and decision-making processes.
- Maintain strong working relationships with internal and external project partners.
- Facilitate project meetings, status reviews, implementation meetings, and stakeholder discussions.
Risk, Issue & Change Management
- Proactively identify, assess, document, and manage project risks, issues, constraints, assumptions, and dependencies.
- Develop mitigation and contingency plans to minimize project disruption.
- Establish and manage effective project change-control processes.
- Evaluate requested changes for potential impacts to scope, budget, resources, timelines, and deliverables.
- Escalate critical risks and issues to the appropriate stakeholders when required.
- Demonstrate strong conflict-management and problem-solving capabilities.
Budget & Project Controls
- Monitor project budgets and expenditures regularly.
- Track project progress against approved schedules, milestones, budgets, and deliverables.
- Identify potential budget or schedule variances and develop corrective action plans.
- Maintain accurate project documentation throughout the project lifecycle.
Reporting & Documentation
- Provide timely and accurate project status reporting to senior leadership, Project Sponsors, Business Owners, and other stakeholders.
- Report on project milestones, deliverables, timelines, risks, issues, dependencies, budgets, and overall project health.
- Document current-state and future-state business/process workflows.
- Ensure appropriate business participation, review, approval, and sign-off.
- Maintain project plans, decision logs, risk registers, issue logs, change requests, meeting documentation, and implementation plans.
Education & Experience
- Degree or diploma in Computer Science, Information Technology, Business Administration, Project Management, or a related discipline is preferred.
- Minimum 7 years of progressive project management experience, preferably managing technology and IT-related projects.
- Demonstrated experience successfully managing increasingly large and complex projects.
- Proven experience managing projects from initiation and planning through implementation, delivery, and evaluation.
- Strong experience with:
- Business requirements gathering
- Project planning and scheduling
- Project implementation
- Risk and issue management
- Change management
- Stakeholder management
- Budget monitoring
- Project reporting
- Process/workflow documentation
- Experience managing IT infrastructure and hardware projects, including POS systems, network equipment, firewalls, switches, hardware upgrades, or similar technology deployments.
- Experience coordinating cross-functional technical and business teams.
- PMP (Project Management Professional) certification is considered a strong asset.
Technical Skills
Advanced proficiency with:
- Microsoft Project
- Microsoft Excel
- Microsoft PowerPoint
- Microsoft Visio
- Project planning and tracking tools
- Project documentation and reporting tools
Familiarity with IT infrastructure, networking, hardware deployments, POS technology, and enterprise technology environments is highly desirable.
Core Competencies
- Strong project leadership and ownership
- Excellent organizational and planning capabilities
- Ability to manage multiple complex projects simultaneously
- Strong analytical and problem-solving skills
- Excellent stakeholder and relationship-management skills
- Ability to prioritize and execute effectively in a fast-paced, high-pressure environment
- Strong conflict-resolution and negotiation skills
- Sound judgment and decision-making capabilities
- Excellent written and verbal communication skills
- Strong attention to detail
- Ability to influence stakeholders without direct authority
- Collaborative and cross-functional working style
- Customer-service-oriented mindset
- Adaptability in complex and evolving environments
- Commitment to continuous learning and professional development
- Ability to challenge existing processes and contribute new ideas
Additional Requirements
- Must possess a valid Ontario Class G Driver's Licence.
- Must have access to a reliable vehicle for business-related travel when required.
- Ability to travel to project or implementation locations as required.
- Ability to provide departmental coverage when necessary.
- Perform other project-related duties as assigned.
Why Join IOS?
Infinite Outsourcing Solutions Inc. provides an opportunity to work in a fast-paced environment supporting complex business and technology initiatives. The Senior IT Project Manager will have the opportunity to take ownership of significant projects, collaborate with diverse stakeholders, and play an important role in delivering technology solutions that support business operations and growth.
Equal Opportunity
Infinite Outsourcing Solutions Inc. (IOS) is committed to providing an inclusive and accessible recruitment process. We welcome applications from qualified candidates of diverse backgrounds and will provide reasonable accommodation throughout the recruitment process upon request.
