Job Title: OverIT NextGen FSM Consultant
Job Summary
We are seeking an experienced OverIT NextGen Field Service Management (FSM) Consultant with strong, hands-on experience implementing, configuring, supporting, and/or enhancing the OverIT NextGen FSM platform.
The ideal candidate must have direct and verifiable project experience with OverIT NextGen FSM. Experience exclusively with other Field Service Management platforms such as Salesforce Field Service, ServiceNow FSM, SAP FSM, Oracle Field Service, or Microsoft Dynamics Field Service will not meet the requirement.
Candidates who have previously worked on OverIT FSM implementations for European utility companies are highly preferred.
Key Responsibilities
- Implement, configure, enhance, and support the OverIT NextGen FSM platform.
- Analyze business and operational requirements and translate them into OverIT FSM solutions.
- Configure FSM processes including:
- Workforce management
- Work order management
- Field technician scheduling
- Dispatch and assignment
- Mobile field operations
- Resource planning and optimization
- Service execution and completion
- Participate in end-to-end OverIT FSM implementation and integration projects.
- Work with business users, technical teams, and stakeholders to gather requirements and define solutions.
- Support integration of OverIT FSM with enterprise applications and back-end systems.
- Troubleshoot production issues, perform root-cause analysis, and implement corrective solutions.
- Participate in system testing, integration testing, UAT, deployment, and production support.
- Prepare functional/technical documentation, configuration specifications, and process documentation.
- Collaborate with distributed teams across business, IT, and field operations.
Required Skills & Experience
- Mandatory: Hands-on experience with OverIT NextGen FSM.
- Experience working on at least one OverIT FSM implementation, enhancement, integration, or production support project.
- Strong understanding of Field Service Management processes.
- Experience with work orders, scheduling, dispatch, workforce/resource management, and mobile field service operations.
- Experience gathering requirements and translating business requirements into OverIT FSM solutions.
- Experience with testing, troubleshooting, production support, and issue resolution.
- Strong communication and stakeholder management skills.
- Ability to work effectively with business and technical teams.
Preferred Experience
- Experience supporting utility industry clients.
- Experience with European utility companies or projects involving organizations such as Enel, EVN, EWE Netz, Hera Group, Italgas, or similar organizations.
- Experience working on large-scale utility field service transformation programs.
- Experience integrating OverIT FSM with enterprise applications, GIS, ERP, CRM, or other utility systems.
- Previous experience working in Europe or on European OverIT FSM implementations is highly desirable.
Important Candidate Requirement
OverIT NextGen FSM experience is mandatory.
Candidates whose experience is limited to other FSM platforms such as Salesforce Field Service, ServiceNow FSM, SAP FSM, Oracle Field Service, or Microsoft Dynamics Field Service should not be submitted unless they also have direct hands-on OverIT NextGen FSM experience.
Location
Canada
Ideal Candidate Profile
Candidates currently residing in Canada who have previously worked on OverIT NextGen FSM implementations in Europe, particularly within the utility sector, are strongly preferred.
Screening Questions
- How many years of hands-on experience do you have with OverIT NextGen FSM?
- Which OverIT FSM implementation/project did you work on?
- What was your specific role and responsibility on the OverIT project?
- Which European utility/client did you support?
- Was your experience with OverIT NextGen FSM hands-on configuration, implementation, integration, development, or production support?
- Where was the OverIT project delivered (country/location)?
- Are you currently residing in Canada?
- Can you provide project/client details that can be used to verify your OverIT FSM experience?
Must-Have
Direct, hands-on OverIT NextGen FSM project experience - mandatory.
