Archived listing. The details below describe a past opening.
We're working with a growing organization looking for an experienced Account Executive/Customer Success Manager to help scale their team. This is a client-facing role that combines account management, customer success, and project coordination, making it an excellent opportunity for someone who enjoys building relationships, solving complex problems, and driving successful outcomes for clients.
Vacancy: This is a net new role, and the successful candidate will be hired into an new position.
Salary: $70,000-$85,000 CAD
Key Responsibilities:
- Serve as a trusted point of contact for clients and become an expert on the company's platform and processes.
- Manage client communications across phone, email, and in-platform messaging.
- Support project and campaign execution while ensuring deliverables are completed successfully.
- Partner with internal stakeholders to drive alignment and operational excellence.
- Handle escalated client concerns and provide thoughtful, effective solutions.
- Build strong relationships with executive-level stakeholders.
Qualifications:
- 3+ years of experience in Account Management, Customer Success, Customer Support, Content Compliance, or a related field.
- Strong written and verbal communication skills.
- Experience interacting with senior executives and business leaders.
- Exceptional problem-solving abilities and attention to detail.
- Ability to thrive in a fast-paced, high-volume environment.
- Bachelor's degree in Business, Marketing, Communications, or a related field preferred.
Nice to Have:
- Experience in marketing, brand compliance, or the advertising industry.
- Background in a high-growth software company.
- Familiarity with Slack, Notion, Intercom, Google Workspace, and Microsoft Office.
Details:
- Salary: $70,000 - $85,000.
- Fully on-site, 5 days per week
- Hours: 9:00 AM - 6:00 PM
Artificial intelligence tools may be used to assist in screening and assessing applicants for this position.
