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Added 24 mins ago
IG
Automation Tester
Insight Global
Waterloo, ON
- $35 to $42 CAD / hour
- Contract
Added 24 mins ago
IG
Robotics Service Technician
Insight Global
Mississauga, ON
- $24 to $27 CAD / hour
- Contract
Added 54 mins ago
IG
Operations Associate - Cash Management
Insight Global
Toronto, ON
- $20 to $25 CAD / hour
- Contract
- Payment investigation/reconciliation experience, particularly cross-border or bank-to-bank payments
Added 1 hour ago
IG
Automation Test Analyst
Insight Global
Waterloo, ON
- $40 to $45 CAD / hour
- Contract
Added 1 hour ago
IG
Bilingual Customer Service Representative
Insight Global
Levis, QC
- $18.5 to $20 CAD / hour
- Contract
Added 1 hour ago
IG
Senior Manager IT SOX
Insight Global
Toronto, ON
- $130,000 to $160,000 CAD / year
- Full-time
Added 2 hours ago
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Project Manager - Data Center Construction
Insight Global
Pointe-Claire, QC
- $51 to $75 CAD / hour
- Contract
Added 4 hours ago
IG
Financial Analyst
Insight Global
Toronto, ON
- $35 to $42 CAD / hour
- Contract
Added 4 hours ago
IG
Content Designer
Insight Global
Toronto, ON
- $35 to $42 CAD / hour
- Contract
Added 4 hours ago
IG
Compliance Analyst
Insight Global
Toronto, ON
- Contract
Added 4 hours ago
IG
Senior Buyer (Saskatoon, Winnipeg or Calgary)
Insight Global
Saskatoon, SK
- Contract
Must have experience in private-sector procurement (public procurement experience alone will not be sufficient)
Added 5 hours ago
IG
NDT Technician
Insight Global
Mirabel, QC
- $80,000 to $105,000 CAD / year
- Full-time
Shift: Day shift, approximately 6:35 AM to 3:20 PM
Added 5 hours ago
IG
Embedded Developer
Insight Global
Sainte-Anne-de-Bellevue, QC
- $50 to $100 CAD / hour
- Contract
Added 5 hours ago
IG
Accounting Administrator
Insight Global
Surrey, BC
- $22.5 to $27 CAD / hour
- Contract
Added 6 hours ago
IG
Test Software Developer - Embedded Systems
Insight Global
Sainte-Anne-de-Bellevue, QC
- $50 to $55 CAD / hour
- Contract
This role is on-site x4 days per week in the west Island of Monreal
Added 6 hours ago
IG
Embedded Software Developer C++
Insight Global
Sainte-Anne-de-Bellevue, QC
- $45 to $50 CAD / hour
- Contract
Ce poste est en présentiel 4 jours par semaine, du lundi au jeudi, dans le secteur de l’Ouest-de-l’Île de Montréal
Added 7 hours ago
IG
Night Shift Transportation Coordinator
Insight Global
East Gwillimbury, ON
- Full-time
Title: Night Shift Transportation Coordinator
Added 7 hours ago
IG
Senior/ Logistics Coordinator
Insight Global
Vancouver, BC
- $35 to $38 CAD / hour
- Contract
Added 8 hours ago
IG
Field Service Technician
Insight Global
Toronto, ON
- Full-time
Added 8 hours ago
IG
Manufacturing & Supply Chain Lead [DfMA)
Insight Global
Vancouver, BC
- $130,000 to $160,000 CAD / year
- Full-time
Added 8 hours ago
IG
Functional QE Lead
Insight Global
Vancouver, BC
- $120,000 to $140,000 CAD / year
- Full-time
Added 10 hours ago
IG
Human Resources Generalist
Insight Global
Toronto, ON
- Full-time
Added 11 hours ago
IG
Field Sales Executive
Insight Global
Windsor, ON
- $75,000 to $80,000 CAD / year
- Full-time
Added 11 hours ago
IG
Sr. User Experience Researcher
Insight Global
Toronto, ON
- $54 to $66 CAD / hour
- Contract
Added 11 hours ago
IG
Bilingual Customer Service Representative
Insight Global
Montreal, QC
- Contract

Insight Global

Bilingual Customer Service Representative

Levis, QC, Canada

$18.5 to $20 CAD / hour · Contract

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Job details

Pay: $18.5 to $20 CAD / hour
Job type: Contract
Apply by: Nov 27, 2026
Posting language: English
Posted: Oct 28, 2026

Original job description

Pay: $18.50- $20/hr

Vacancy: New Vacancy (New Role)

Workplace: 5 Days a Week Onsite

6 month contract with possibility of conversion to permanent

JOB DESCRIPTION

Insight Global is seeking a bilingual (English and French) detail-oriented and customer-focused Call Center Representative to join a global leading insurance company. This role involves managing inbound and outbound calls, coordinating vehicle pickups, and ensuring timely and accurate processing of assigned files. The ideal candidate will possess strong communication skills, excellent time management, and the ability to work independently while contributing to a team environment. Responsibilities and Duties Professionally and promptly handle inbound and outbound calls. Manage assigned files with accurate and timely processing of information. Coordinate vehicle pickups by obtaining release information and authorization from appropriate clientele. Accurately input detailed information into call logs and/or files. Complete timely follow-up calls to meet deadlines. Investigate and troubleshoot delayed vehicle releases that fall outside designated time frames. Enter clear, concise, and professional notes into the system for all files. Maintain consistent and timely email communication with internal and external customers to resolve concerns and ensure task completion. Complete all assigned tasks within the designated shift. Maintain an organized workspace conducive to departmental success.

REQUIRED SKILLS AND EXPERIENCE

Bilingual in English and French Basic computer skills. Proficiency in Microsoft Office, especially Excel. Strong time management and organizational skills. Ability to work independently and as part of a team. Clear and professional communication skills. Ability to communicate effectively with customers. High School Diploma or GED (Associate or Bachelor’s degree preferred) OR 3–5 years of equivalent work experience.

NICE TO HAVE SKILLS AND EXPERIENCE

Previous customer service or call center experience.

Artificial intelligence tools are used to assist in screening and assessing applicants for this position.

Please Note: We may use artificial intelligence tools to assist with the screening, assessment, or selection of potential applicants for this position.

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More about this job

Responsibilities

Handle inbound and outbound customer calls, process assigned files accurately, and coordinate vehicle pickups by obtaining release information and authorization. Maintain detailed records and professional communications, follow up to meet deadlines, and investigate delayed vehicle releases.

Requirements

Applicants must be bilingual in English and French, have basic computer skills and Microsoft Office proficiency - especially Excel - and demonstrate strong communication, organization, and time-management abilities. A high school diploma or GED is required, with an associate or bachelor’s degree preferred; alternatively, 3–5 years of equivalent work experience is accepted, and prior customer service or call center experience is an asset.

Skills

English-French Bilingual Communication
Customer Service
Inbound and Outbound Calls
File Processing
Vehicle Pickup Coordination
Data Entry
Call Logging
Follow-Up
Troubleshooting
Microsoft Excel
Microsoft Office
Time Management
Organization
Email Communication
Teamwork

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Call Center
Insurance
English-French Bilingual
Inbound Calls
Outbound Calls
Vehicle Pickup Coordination
File Processing
Release Authorization
Call Logs
Data Entry
Follow-Up Calls
Troubleshooting
Microsoft Office
Microsoft Excel
Email Communication
Time Management
Organization
Teamwork
Artificial Intelligence Screening

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