Duration: 6 months + extensions
Hybrid, 2-3x/week onsite Toronto
Rate: 30-42
Why Open: Expected Net New Vacancy
Artificial intelligence tools are used to assist in screening and assessing applicants for this position.
Required Skills & Experience
5+ years of experience in Content Design, UX Writing, Digital Copywriting, Content Strategy, or a related field.
Strong portfolio demonstrating shipped digital experiences, such as websites, apps, ecommerce platforms, or digital products.
Experience partnering directly with UX/UI or Product Designers.
Experience working in Figma or within a collaborative digital design environment.
Experience with Contentful or a comparable CMS.
Strong understanding of UX principles, interaction design, and digital customer journeys.
Strong copywriting, editing, and content strategy skills.
Understanding of AODA, accessibility, and inclusive content practices.
Experience working within cross-functional and Agile environments.
Ability to balance user needs, brand standards, business objectives, and technical constraints.
Job Description
Position Overview
We are looking for an experienced Content Designer to support a highly collaborative digital experience team within a large retail and ecommerce organization.
This person will sit at the intersection of UX design, content strategy, copywriting, and digital product design, helping create clear, intuitive, and accessible digital experiences. The Content Designer will work closely with UX designers, developers, product teams, brand partners, and business stakeholders to ensure content and design work together seamlessly.
The ideal candidate will have experience designing content for websites, apps, ecommerce platforms, or other digital products and will be comfortable working directly in Figma and managing digital content through Contentful or a similar CMS.
Key Responsibilities
Create clear, engaging, and user-focused content for websites and digital experiences.
Partner closely with UX/UI designers in Figma to develop content alongside the overall user experience.
Write and edit digital copy while maintaining established brand voice and tone guidelines.
Consider the relationship between content, visual design, hierarchy, user interactions, and customer behavior.
Develop reusable content patterns and work within established design systems and web components.
Apply inclusive language, accessibility best practices, and AODA principles to digital content.
Manage day-to-day content operations within Contentful, including content creation, updates, asset management, localization, and publishing.
Work cross-functionally with Product, Design, Technology, Brand, and business stakeholders.
Use customer insights, data, and KPIs to help inform content decisions.
Leverage AI tools to accelerate ideation and content development while applying strong editorial judgment to evaluate and refine outputs.
