Location: Vancouver
Contract: 12 months with extension
Hybrid: 2 days a week onsite
Pay rate: $18/hour
JOB DESCRIPTION
We're hiring two Bilingual (English/French) Client Services Specialists to deliver exceptional, empathetic service to banking clients via phone and email. This is a client‑facing support role focused on authenticating clients, greeting professionally, answering product and account questions, guiding clients to the right resources, and closing calls effectively.
The ideal candidate is a quick learner with strong attention to detail, a collaborative mindset, and admin or customer‑service experience. Banking or credit‑union experience is an asset but not required; call‑centre experience is not necessary. College education or relevant certificates are acceptable.
This role supports Peoples Group's Vancouver team in a hybrid setting, working from 8:00am–4:30pm (PST).
REQUIRED SKILLS AND EXPERIENCE
- Bilingual fluency in English and French (written and verbal).
- 2+ years of experience in a customer‑service or client‑support role.
- Proficiency with Microsoft Office (Word, Excel, Outlook) and standard office tools.
- Quick learner with ability to absorb banking products, terminology, and compliance requirements.
○ Strong attention to detail and ability to multitask in a fast‑paced environment.
○ Excellent communication and interpersonal skills, with an empathetic, professional tone.
○ Team‑oriented mindset; comfortable collaborating in a supportive environment.
NICE TO HAVE SKILLS AND EXPERIENCE
- Banking or credit‑union experience (branch or client‑services background).
- Familiarity with AML/KYC requirements and financial‑services compliance.
- Experience with banking platforms such as DNA (Fiserv core).
- Knowledge of high‑interest savings accounts, term deposits/GICs, or similar deposit products.
- Administrative experience in a regulated or financial environment.
- Post‑secondary education (college diploma) or relevant customer‑service/financial‑services certificates.
Vacancy: This posting is for a currently vacant role, and the successful candidate will be hired into an existing open position.
*We may use artificial intelligence tools to assist with the screening, assessment, or selection of potential applicants for this position.
