Company Description Insinc Promotions specializes in helping organizations strengthen their brands through positive marketing and long-term logo recognition. The company focuses on keeping clients’ images visible to existing customers while attracting new business with memorable, effective promotional product solutions. Insinc Promotions designs ad-specialty campaigns that support lead generation, sales growth, and lasting customer relationships. Team members work with businesses that value strategic brand visibility and high-impact promotional initiatives.
Role Description The Customer Service & Office Manager is a full-time, on-site role based in Mississauga, ON, responsible for overseeing daily customer service operations and office administration. This role includes managing incoming inquiries, coordinating orders, resolving customer issues, and ensuring a high level of customer satisfaction throughout the sales and fulfillment process. The person in this position will supervise support activities, maintain records, handle scheduling and office supplies, and liaise with vendors and internal teams to keep workflows efficient. Additional responsibilities may include preparing reports, updating customer information, supporting promotional product campaigns, and contributing to process improvements that enhance both customer experience and office productivity.
Qualifications
- Candidates should possess strong Customer Service Management and Customer Support skills, with a focus on maintaining high Customer Satisfaction.
- Candidates should possess excellent Communication skills to interact effectively with customers, vendors, and internal team members.
- Candidates should possess solid Analytical Skills to interpret customer feedback, track performance metrics, and identify opportunities for operational improvement.
- Previous experience in an office management or administrative role, ideally within a sales, marketing, or promotional products environment.
- Proficiency with office software (e.g., email, spreadsheets, CRM systems) and strong organizational and time-management abilities.
- Ability to work on-site full-time in Mississauga, ON, managing multiple priorities in a fast-paced environment.
- Post-secondary education in business, administration, marketing, or a related field is an asset.
