Company Description
InsureLine Brokers (Alder) Inc. is a community-focused insurance brokerage that stands for trust, service, and putting people first in every interaction. The team takes pride in delivering knowledgeable guidance, personalized care, and building long-term relationships with clients. Partnering with a wide network of insurance companies across Canada, InsureLine Alder offers real choice in home, auto, business, and travel coverage. Local Surrey advisors take time to understand each client’s needs and shop the market to find clear, competitive protection tailored to individual budgets and lifestyles. The workplace is grounded in professionalism, responsiveness, and a genuine commitment to helping families and businesses protect what matters most.
Role Description
We are seeking a motivated and customer-focused General Insurance Advisor to join our growing team in Surrey, BC. The successful candidate will provide expert insurance advice, deliver exceptional customer service, and help clients protect what matters most through personalized insurance solutions.
This role is ideal for a licensed insurance professional who enjoys building relationships, identifying customer needs, and contributing to a collaborative, high-performing team environment.
Key Responsibilities
- Provide professional advice and recommendations on personal lines insurance products, including:
- Auto Insurance (ICBC)
- Home Insurance
- Tenant Insurance
- Condo Insurance
- Travel Insurance
- Recreational Vehicle Insurance
- Manage new business, renewals, endorsements, and policy changes.
- Identify cross-selling and upselling opportunities that align with clients' needs.
- Explain policy coverages, exclusions, and options in a clear and professional manner.
- Maintain accurate customer records and documentation.
- Handle inquiries via phone, email, and in-person interactions.
- Process insurance transactions in accordance with company policies and regulatory requirements.
- Build and maintain strong client relationships to support customer retention.
- Stay current with product knowledge, industry trends, and regulatory updates.
Qualifications Required
- Level 2 General Insurance License in British Columbia.
- Minimum 2 year of insurance experience.
- Strong communication and interpersonal skills.
- Excellent problem-solving and organizational abilities.
- Proficiency with computer systems, EPIC and Microsoft Office applications.
- Ability to work independently and as part of a team.
Preferred
- Experience with ICBC insurance transactions.
- Preferred Level 2 Agent but will consider experienced Level 1
- Experience working in a brokerage environment.
- Demonstrated success in sales and client relationship management.
What We Offer
- Competitive salary and commission opportunities.
- Paid vacation and personal days.
- Professional development and licensing support.
- Career growth opportunities.
- Collaborative and supportive team environment.
Skills & Competencies
- Customer Service Excellence
- Sales & Relationship Building
- Attention to Detail
- Time Management
- Communication Skills
- Problem Solving
- Teamwork
- Insurance Product Knowledge
Why Join Us?
We are committed to helping our employees grow professionally while delivering outstanding service to our clients. If you are passionate about helping people, enjoy working in a fast-paced environment, and want to build a rewarding career in insurance, we encourage you to apply.
How to Apply
Please submit your resume and a brief cover letter outlining your qualifications and interest in the position.
We thank all applicants for their interest; however, only those selected for an interview will be contacted.
