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Added 10 mins ago
ES
Accounts Receivable Collections Analyst
Euna Solutions
ON · Oakville, Ontario
- Full-time
Contribute to process improvement initiatives related to A/R and collections
Added 24 mins ago
V
Banker Support Analyst
Vertage
Montreal, QC
- Contract
Banker Support Analyst (Loan Transaction Coordination)
Added 25 mins ago
Senior Analyst, Global Pay and Time Solutions (contract)
Scotiabank
Toronto, ON
The Senior Analyst, Global Payroll and Time Solutions is the subject matter expert for global payroll and time solutions, ensuring their integrity, compliance, and effective integration…
Added 25 mins ago
Bilingual Translation Analyst
Grainger Businesses
Thornhill, ON
…quality standards and style guidelines. The Bilingual Translation Analyst will report directly to the Onsite Search & Content Manager and is an affiliated team member of the Grainger Canada…
Added 40 mins ago
IM
Associate, Performance and Analytics, Reporting
Investment Management Corporation of Ontario (IMCO)
Toronto, ON
- Full-time
Proactively identifying opportunities for process improvement while simultaneously collaborating with co-workers to implement changes.
Added 40 mins ago
M
Analyste, systèmes et opérations RH l People Operations Systems Analyst
Medisca
Montreal, QC
- Full-time
Added 55 mins ago
AS
IT Business Analyst
AgileGrid Solutions
Canada
- Full-time
…needs and technological solutions within Sanimax. As a Business Analyst, you will serve as a strategic partner to the Finance teams, supporting decision-making processes and optimizing…
Added 55 mins ago
JG
Trainer & Quality Analyst (Maximum Benefit)
Johnston Group Inc.
Winnipeg, MB
- Full-time
The Trainer & Quality Analyst is responsible for providing the overall training for the Maximum Benefit Team along with performing daily quality reviews on completed work requests.
Added 55 mins ago
GL
Billing Analyst
Go Lime Inc.
Toronto, ON
- $40,000 to $45,000 CAD / year
- Full-time
The Billing Analyst will manage account updates and complex billing transactions, monitor billing activities and key performance indicators, and work closely with Finance, Collections,…
Added 55 mins ago
V
(HRIS) Human Resources Information System Analyst
Vertage
Montreal, QC
- Contract
Experience with SDLC, testing, troubleshooting, and process improvement.
Added 55 mins ago
NC
Senior HRIS Analyst
NVA Canada
Oakville, ON
- Full-time
The Senior HRIS Analyst supports the configuration, maintenance, and ongoing improvement of the organization's core HR systems including WFM, HR Core, Compensation, Payroll, Scheduling, and…
Added 56 mins ago
Financial Analyst
KSR
Chatham-Kent, ON · Ridgetown, ON
The Financial Analyst is responsible for supporting the organization’s financial planning, analysis, and reporting activities at the corporate level. This role provides critical insight…
Added 1 hour ago
I
Bilingual Payroll Specialist
isgSearch
Toronto, ON · Greater Toronto Area, Canada
- $80,000 to $90,000 CAD / year
- Full-time
Job title: Senior Payroll Analyst - Bilingual
Added 1 hour ago
M
Business Analyst, Hyper Velocity Engineering
MNP
Ottawa, ON · Toronto, ON · Vancouver, BC
- Full-time
Knowledge of process improvement, business process management, and workflow automation.
Added 1 hour ago
M
Business Analyst, Hyper Velocity Engineering
MNP
AB · Calgary, AB
- Full-time
Knowledge of process improvement, business process management, and workflow automation.
Added 2 hours ago
SH
Sr Financial Analyst - Strategy & Portfolio Management
Siemens Healthineers
Ottawa, ON
- Full-time
…needed to deliver on targets using data-driven decision-making process, aligning organization and collaborating with stakeholders on a monthly basis to implement targeted performance…
Added 3 hours ago
AP
Financial Planning & Analysis - Financial Analyst
Atura Power
Oakville, ON
- Full-time
Reporting to the Manager of Financial Planning & Analysis (FP&A), the Financial Analyst will play a key role in supporting the annual business planning process, monthly performance…
Added 3 hours ago
BG
Technology, Material and Process Analyst Intern - Placement Year
BMW Group
Goodwood, ON
- Internship
Rolls-Royce Motor Cars, Goodwood – Technology, Material and Process Analyst Intern - Placement Year(July 2027)
Added 3 hours ago
BG
Technology, Material and Process Analyst - Placement Year
BMW Group
Goodwood, ON
- Internship
Rolls Royce Motor Cars, Goodwood – Technology, Material and Process Analysis– Placement Year (July 2027)
Added 3 hours ago
PH
Senior Business Analyst,Clinical ApplicationsInformation Management/ Information Technologies
Provincial Health Services Authority
Vancouver, BC
- Temporary
Reporting to the Corporate Manager, Clinical Applications, the Senior Business Analyst (Clinical Applications) is responsible for providing leadership in Business Process Reengineering…
Added 3 hours ago
W
Business Analyst
Wiraa
Canada
- Full-time
McKesson is seeking a highly analytical and collaborative Business Analyst to support service operations, reporting, operational excellence, and AI-enabled business transformation…
Added 5 hours ago
I
E-Commerce Portfolio Lead
IMGadgets™
Mississauga, ON
- Full-time
Process Improvement & Campaign Support: Standardize catalog onboarding frameworks, support campaign optimization, and streamline workflow handoffs between operations, support, and…
Added 8 hours ago
SL
business operations analyst
Shine+ Leadership
Montreal, QC
- Full-time
Added 8 hours ago
NE
Human Resources Coordinator - Winter 2027 Co-op
Nexus Energy
Toronto, ON
- Volunteer
Opportunity to contribute to HR process improvements and policy development
Added 8 hours ago
A
Business Analyst
Affinity
Burnaby, BC
- Contract
Requirements and Process Analysis - 3 – 5+ years of proven experience as a Business Analyst including gathering business requirements, facilitating workshops, creating process maps,…

Closed listing

Integra

IT Help Desk Analyst

Brampton, ON, Canada

Full-time

This opening has closed.

The original listing is kept below for reference.

Find open jobs More jobs with this employer

About employer

Job details

Job type: Full-time
Closing date: Apr 3, 2027
Posting language: English
Posted: Oct 5, 2026

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Search current openings

Original job description

Archived listing. The details below describe a past opening.

Location: Toronto, ON -- 100% onsite

Department: DEPADM

The Opportunity

At Integra we value providing superior customer service and are committed to the successful operation of our information technology systems. We are seeking a qualified IT help desk technician to assist our employees with questions and problems concerning computer systems, hardware, and software. The Help Desk Analyst will work with employees remotely and in-person at a construction job site, guiding them through systems configuration and troubleshooting, while aiming to resolve issues with efficiency. Standout candidates will be excellent problem-solvers with outstanding communication and customer service skills.

This role is fully onsite near the Toronto airport.

What you will do?

Respond to tech inquiries via email, through online chats, over the phone, or in person
Provides technical support to users by researching and answering questions, troubleshooting problems, and maintaining workstations in good performance.
Help to implement and maintain ConnectWise Manage and control solutions.
Work closely with Cybersecurity team to maintain and rollout tools.
Help in the preparation of new devices or reimage existing devices. (estimated of 3 or less new devices per week)
Maintain updated inventory of devices in our Inventory tracking system.
Provides answers to clients by identifying problems, researching answers, and guiding clients through corrective steps.
Improves client references by writing and maintaining documentation.
Participates in development of client training programs by identifying learning issues and recommending instructional language.
Accommodates client disabilities by recommending devices and techniques.
Improves system performance by identifying problems and recommending changes.
Updates job knowledge by participating in educational opportunities and maintaining personal networks.
Accomplishes information systems and organization mission by completing related results as needed.
Follow up with customers to ensure satisfactory service

Required Qualifications

Excellent problem-solving skills, phone skills, and customer service skills
Ability to lift up to 20 pounds, with or without reasonable accommodation.
Familiarity with Microsoft 365 user/group/email/license administration
Knowledge of and familiarity with basic networking protocols, hardware, and ability to troubleshoot and resolve network issues.
Excellent verbal and written communication
Exceptional proficiency with Microsoft Windows operating systems
Familiarity with MS Windows, Office, and Microsoft 365
Familiarity with ERP systems is a plus.
High school diploma, GED, or equivalent
Familiarity with manufacturing processes, MS Windows, Office, and ERPs software is a plus.
Prior information technology or systems administration experience preferred.
Network related certification is a plus.

How We Support You

We believe your best work happens when you feel supported - professionally, personally, and financially. That’s why we offer a range of benefits designed to help you thrive, stay healthy, and plan for the future.

Performance-driven rewards – Competitive pay with incentive opportunities that recognize your results and contributions.
Comprehensive healthcare – Medical, dental, and vision coverage that supports you and your family’s total well-being.
Security and peace of mind – Life and disability insurance programs that provide protection when it matters most.
Flexible benefits options – A variety of voluntary benefits so you can personalize coverage to fit your needs.
Time to recharge – Generous paid time off to relax, travel, and maintain a healthy work-life balance.
Investing in your growth – Education assistance and tuition support to help you build skills and advance your career.
Planning for the future – Retirement and savings programs that help you achieve long-term financial confidence.

Come build with us

At Integra, we’re driven by a vision to transform the data center industry. We specialize in delivering optimized turnkey solutions that bring together speed, quality, and reliability - helping our clients build and operate the mission-critical infrastructure that powers today’s digital world. Integra is a vertically integrated company - owning and managing every phase of the process from site selection and design to manufacturing, procurement, commissioning, and warranty. This approach allows us to move faster, solve challenges more efficiently, and deliver exceptional outcomes for our partners.

What truly sets Integra apart is our people. We are a team of problem-solvers, engineers, builders, and operators who thrive on tackling complex challenges and delivering results. Our culture values collaboration, accountability, and continuous improvement - because in a rapidly evolving digital landscape, excellence and adaptability matter.

Joining Integra means being part of a company that is shaping the future of data center infrastructure. If you’re passionate about innovation, impact, and building systems the world depends on, you’ll find the opportunity to grow and make a difference here.

Equal Opportunity Statement

Integra provides equal employment opportunities for all people. No employee or applicant for employment will be discriminated against because of race, creed, origin, marital status, sexual orientation, age, otherwise qualified disabled or veteran status or any other characteristic protected by law. If you are a qualified applicant who requires reasonable accommodation to complete a job application, pre-employment testing, a job interview or to otherwise participate in the hiring process, please contact talent_acquisition@integra.com

About employer

More about this job

Responsibilities

Respond to employee technology inquiries, troubleshoot hardware, software, workstation, and network issues, and provide support in person and through remote channels. Help maintain IT management and cybersecurity tools, prepare and track devices, document solutions, and follow up to ensure users receive satisfactory service.

Requirements

Requires strong problem-solving, customer service, communication, Windows, Microsoft 365 administration, and basic networking skills, along with the ability to lift up to 20 pounds. A high school diploma, GED, or equivalent is required; prior IT or systems administration experience is preferred, while ERP familiarity and network certification are advantages.

Skills

Technical Support
Troubleshooting
Customer Service
Problem-Solving
Microsoft 365 Administration
Microsoft Windows
Microsoft Office
Basic Networking
Network Troubleshooting
Hardware Support
Software Support
Device Preparation and Reimaging
IT Inventory Management
Technical Documentation
Communication

Benefits

Performance-Driven Rewards
Medical Insurance
Dental Insurance
Vision Coverage
Life Insurance
Disability Insurance
Voluntary Benefits
Paid Time Off
Education Assistance
Tuition Support
Retirement and Savings Programs

Visa sponsorship

Not detected in the job text

Keywords

IT Help Desk
Technical Support
ConnectWise Manage
ConnectWise Control
Cybersecurity
Microsoft 365
Microsoft Windows
Microsoft Office
User Administration
Group Administration
Email Administration
License Administration
Networking Protocols
Network Troubleshooting
Hardware
Software
Workstations
Device Reimaging
Device Inventory
ERP Systems
Manufacturing Processes
Systems Administration
Technical Documentation
Customer Service
Accessibility Accommodations
IT Asset Management

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