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Added 26 mins ago
BJ
irrigation technician (except agriculture)
Blue Jay Irrigation
London, ON
- Full-time
Added 26 mins ago
IF
310T Diesel Mechanic
Impact Fulfillment Services
London, ON
- Full-time
…with integrated transportation, logistics, and supply chain management solutions that enhance the way they do business. Building and maintaining a fleet takes time, resources, and expertise…
Added 26 mins ago
JE
forklift service technician
Johnston Equipment
Delta, BC
- Full-time
Added 26 mins ago
IF
310T Licensed Diesel Mechanic Technician
Impact Fulfillment Services
Guelph, ON
- Full-time
…with integrated transportation, logistics, and supply chain management solutions that enhance the way they do business. Building and maintaining a fleet takes time, resources, and expertise…
Added 1 hour ago
X
Concrete Scanning/Coring Technician Trainee
XRSounder
Calgary, AB
- Full-time
Join Xradar Alberta as a Concrete Scanning/Coring Technician Trainee - Calgary!
Added 3 hours ago
S
Data Center Technician
Serverfarm
Toronto, ON
- Full-time
…technology and hyperscale companies. With Manulife Investment Management's acquisition in 2023 and our award-winning InCommand platform we're positioned for explosive growth as AI adoption…
Added 4 hours ago
CG
Jardinier(ère) - Gardener
Canopy Growth Corporation
Pointe-Claire, QC
- Full-time
The Plant Growth Technician (Gardener) participates in the planting, cultivation, and harvesting of cannabis plants, as well as other related tasks, applying knowledge of environmental…
Added 6 hours ago
MG
Customer Care Technician - High Rise
Madison Group of Companies
Toronto, ON
- Full-time
For further information, please visit our website at madisongroup.ca.
Added 6 hours ago
FS
Outside Sales- Parts & Service- Refuse Equipment
Federal Signal Corporation
Toronto, ON
- Full-time
Acquire and update customer information to ensure up to date customer database
Added 7 hours ago
MU
Laboratory Technician
McGill University
Brown Student Serv.
- Full-time
Demonstrated ability to clearly receive, retain and transmit information with a proven ability to communicate clearly and efficiently at all levels.
Added 7 hours ago
C
Pharmacy Technician, Pharmacy - Temporary Part-Time (0.5) (until August 2027)
CHEO
Ottawa, ON
- Part-time
Under a pharmacist’s supervision the Pharmacy Technician:
Added 8 hours ago
GC
Technician, MiningNew
Glencore Canada
Elkford, BC
- $96,000 to $113,000 CAD / year
- Full-time
Reporting to the Senior Engineer Supervisor, Geotech the Mine technician will participate in a variety of tasks, such as: Drone photogrammetric surveys, field layout and interaction with…
Added 8 hours ago
HH
Service Advisor
HSC Holdings Inc
Toronto, ON
- Full-time
Consult with the Technician or manager to ensure that the specifications of the work to be carried out are accurately conveyed to the customer.
Added 9 hours ago
QH
Manager, Pharmacy Operations
Quinte Health
Belleville, ON
- Full-time
…resources, quality and medication safety initiatives, inventory and information systems, and compliance with applicable organizational, professional, provincial and federal…
Added 9 hours ago
LC
Pharmacy Assistant - CPS
Loblaw Companies Limited
Mississauga, ON
- Full-time
Prepare and package medications as per Pharmacy Standards of Practice, ensuring all relevant information and documentation are complete
Added 9 hours ago
LC
Pharmacy Assistant - CPS
Loblaw Companies Limited
Burnaby, BC
- Full-time
Prepare and package medications as per Pharmacy Standards of Practice, ensuring all relevant information and documentation are complete
Added 9 hours ago
LC
Pharmacy Assistant - CPS
Loblaw Companies Limited
Burnaby, BC
- Full-time
Prepare and package medications as per Pharmacy Standards of Practice, ensuring all relevant information and documentation are complete
Added 9 hours ago
US
Service Technicians
University Sprinkler Systems Inc
Delta, BC
- Full-time
Become A University Sprinklers Service Technician
Added 9 hours ago
CB
Sales & Account Manager
Clean Break Home Services
Surrey, BC
- Full-time
2+ years of experience in sales, account management, or client relations (home services or construction preferred).
Added 9 hours ago
IT Team Lead - Helpdesk-KW
Indwell
Kitchener, ON
Information Technology Team Lead, Helpdesk- Full Time
Added 9 hours ago
LT
income tax return preparer
Liberty Tax
Sudbury, ON · Chelmsford, ON
- Full-time
Accounting technology/technician and bookkeeping
Added 9 hours ago
IG
Facility Technician
Insight Global
Quebec, QC · Greater Quebec City Metropolitan Area
- $35 to $40 CAD / hour
- Contract
Experience with building management systems (EPMS)
Added 10 hours ago
N
Manufacturing Technician - Bench Operations
nomic
Montreal, QC
- Full-time
As a Manufacturing Technician focused on Bench Operations at Nomic, you will support the hands-on laboratory work that enables the reliable and scalable production of reagents used in our…
Added 10 hours ago
A
Facilities Technician
Actalent
Calgary, AB
- $25 to $30 CAD / hour
- Contract
Actalent's oil and gas producer client is looking for a facilities technician/coordinator to join their team in Calgary.
Added 10 hours ago
BB
Service Coordinator
Bosch Building Technologies North America
Toronto, ON
- Full-time
Maintain technician schedule, ensuring resources including subcontractors and equipment rentals are effectively utilized to maximize efficiencies and productivity

Closed listing

Integra

IT Help Desk Analyst

Brampton, ON, Canada

Full-time

This opening has closed.

The original listing is kept below for reference.

Find open jobs More jobs with this employer

About employer

Job details

Job type: Full-time
Closing date: Apr 3, 2027
Posting language: English
Posted: Oct 5, 2026

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Technical Support Agent (Bilingual French/English)
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Service Desk Analyst
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$55,000 to $59,000 CAD / year

Search current openings

Original job description

Archived listing. The details below describe a past opening.

Location: Toronto, ON -- 100% onsite

Department: DEPADM

The Opportunity

At Integra we value providing superior customer service and are committed to the successful operation of our information technology systems. We are seeking a qualified IT help desk technician to assist our employees with questions and problems concerning computer systems, hardware, and software. The Help Desk Analyst will work with employees remotely and in-person at a construction job site, guiding them through systems configuration and troubleshooting, while aiming to resolve issues with efficiency. Standout candidates will be excellent problem-solvers with outstanding communication and customer service skills.

This role is fully onsite near the Toronto airport.

What you will do?

Respond to tech inquiries via email, through online chats, over the phone, or in person
Provides technical support to users by researching and answering questions, troubleshooting problems, and maintaining workstations in good performance.
Help to implement and maintain ConnectWise Manage and control solutions.
Work closely with Cybersecurity team to maintain and rollout tools.
Help in the preparation of new devices or reimage existing devices. (estimated of 3 or less new devices per week)
Maintain updated inventory of devices in our Inventory tracking system.
Provides answers to clients by identifying problems, researching answers, and guiding clients through corrective steps.
Improves client references by writing and maintaining documentation.
Participates in development of client training programs by identifying learning issues and recommending instructional language.
Accommodates client disabilities by recommending devices and techniques.
Improves system performance by identifying problems and recommending changes.
Updates job knowledge by participating in educational opportunities and maintaining personal networks.
Accomplishes information systems and organization mission by completing related results as needed.
Follow up with customers to ensure satisfactory service

Required Qualifications

Excellent problem-solving skills, phone skills, and customer service skills
Ability to lift up to 20 pounds, with or without reasonable accommodation.
Familiarity with Microsoft 365 user/group/email/license administration
Knowledge of and familiarity with basic networking protocols, hardware, and ability to troubleshoot and resolve network issues.
Excellent verbal and written communication
Exceptional proficiency with Microsoft Windows operating systems
Familiarity with MS Windows, Office, and Microsoft 365
Familiarity with ERP systems is a plus.
High school diploma, GED, or equivalent
Familiarity with manufacturing processes, MS Windows, Office, and ERPs software is a plus.
Prior information technology or systems administration experience preferred.
Network related certification is a plus.

How We Support You

We believe your best work happens when you feel supported - professionally, personally, and financially. That’s why we offer a range of benefits designed to help you thrive, stay healthy, and plan for the future.

Performance-driven rewards – Competitive pay with incentive opportunities that recognize your results and contributions.
Comprehensive healthcare – Medical, dental, and vision coverage that supports you and your family’s total well-being.
Security and peace of mind – Life and disability insurance programs that provide protection when it matters most.
Flexible benefits options – A variety of voluntary benefits so you can personalize coverage to fit your needs.
Time to recharge – Generous paid time off to relax, travel, and maintain a healthy work-life balance.
Investing in your growth – Education assistance and tuition support to help you build skills and advance your career.
Planning for the future – Retirement and savings programs that help you achieve long-term financial confidence.

Come build with us

At Integra, we’re driven by a vision to transform the data center industry. We specialize in delivering optimized turnkey solutions that bring together speed, quality, and reliability - helping our clients build and operate the mission-critical infrastructure that powers today’s digital world. Integra is a vertically integrated company - owning and managing every phase of the process from site selection and design to manufacturing, procurement, commissioning, and warranty. This approach allows us to move faster, solve challenges more efficiently, and deliver exceptional outcomes for our partners.

What truly sets Integra apart is our people. We are a team of problem-solvers, engineers, builders, and operators who thrive on tackling complex challenges and delivering results. Our culture values collaboration, accountability, and continuous improvement - because in a rapidly evolving digital landscape, excellence and adaptability matter.

Joining Integra means being part of a company that is shaping the future of data center infrastructure. If you’re passionate about innovation, impact, and building systems the world depends on, you’ll find the opportunity to grow and make a difference here.

Equal Opportunity Statement

Integra provides equal employment opportunities for all people. No employee or applicant for employment will be discriminated against because of race, creed, origin, marital status, sexual orientation, age, otherwise qualified disabled or veteran status or any other characteristic protected by law. If you are a qualified applicant who requires reasonable accommodation to complete a job application, pre-employment testing, a job interview or to otherwise participate in the hiring process, please contact talent_acquisition@integra.com

About employer

More about this job

Responsibilities

Respond to employee technology inquiries, troubleshoot hardware, software, workstation, and network issues, and provide support in person and through remote channels. Help maintain IT management and cybersecurity tools, prepare and track devices, document solutions, and follow up to ensure users receive satisfactory service.

Requirements

Requires strong problem-solving, customer service, communication, Windows, Microsoft 365 administration, and basic networking skills, along with the ability to lift up to 20 pounds. A high school diploma, GED, or equivalent is required; prior IT or systems administration experience is preferred, while ERP familiarity and network certification are advantages.

Skills

Technical Support
Troubleshooting
Customer Service
Problem-Solving
Microsoft 365 Administration
Microsoft Windows
Microsoft Office
Basic Networking
Network Troubleshooting
Hardware Support
Software Support
Device Preparation and Reimaging
IT Inventory Management
Technical Documentation
Communication

Benefits

Performance-Driven Rewards
Medical Insurance
Dental Insurance
Vision Coverage
Life Insurance
Disability Insurance
Voluntary Benefits
Paid Time Off
Education Assistance
Tuition Support
Retirement and Savings Programs

Visa sponsorship

Not detected in the job text

Keywords

IT Help Desk
Technical Support
ConnectWise Manage
ConnectWise Control
Cybersecurity
Microsoft 365
Microsoft Windows
Microsoft Office
User Administration
Group Administration
Email Administration
License Administration
Networking Protocols
Network Troubleshooting
Hardware
Software
Workstations
Device Reimaging
Device Inventory
ERP Systems
Manufacturing Processes
Systems Administration
Technical Documentation
Customer Service
Accessibility Accommodations
IT Asset Management

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