Archived listing. The details below describe a past opening.
Work Location: This is an onsite role at the Mississauga campus.
Roles and Responsibilities:
Work together with each country's Clinical Trial teams in executing the following activities:
- Verify completed visit information and additional procedures (Adhocs) in Veeva (and/or any other clinical trial system) and Excel templates by any member of the clinical trial team.
- Generate the necessary reports to consolidate a payment proposal by country, including Investigator, Site, and Patient information according to the payment frequency of each country and any new country added to the service. When required, confirm with the Research Site that financial information (tax ID, bank account, physical address, etc.) is provided accurately and in a timely manner.
- Manage payments for Research Sites in various countries through the SAP, CCOPS, My Buy, and Veeva systems for the Accounts Payable team.
- Assist Research Sites in various countries with account reconciliation requests or inquiries regarding payment issues.
- Request and verify with the Vendor Master department the creation of clinical trial-related vendors in (SAP) (USA).
- Configure the required information for each Research Site in the CCOPS system (USA and Canada).
- Create annual and monthly purchase orders in the My Buy system for countries that require them.
- Depending on assigned duties, may: Collaborate with the Clinical Operations Lead to ensure proper and required internal reviews and approvals are obtained for the study payment process.
- Respond to audit queries and requirements.
- Ensure the necessary information is registered in Client systems to generate corresponding payment proposals.
- Make recommendations to local study teams regarding new and innovative solutions for payment processes, forecasting, and resources that could increase the accuracy, efficiency, and productivity of the process.
- Provide support to local study teams regarding best practices, accompanying Clinical Operations Leads in forecasting activities and project expense management.
- Manage support for the payment process of local Clinical Research departments in various countries to ensure an agile and efficient payment process.
- Assist in actively training members of the Clinical Research department on the use of local and corporate reporting tools developed by the Research area.
- Train new incoming staff members on payment processes.
- Ensure information quality in systems by maintaining control over discrepancy reports.
- Keep Veeva/CCOPS/My Buy systems updated according to key pre-established calendar dates for decision-making by clinical research teams in various countries
RESPONSIBILITIES RELATED TO COMPANY STANDARDS:
- To achieve core competencies, relevant courses regarding Client standards and the Integrated Management System for Quality, Health, Safety, and Environment must be completed.
- Perform duties to ensure: Customer satisfaction and the compliance of our products and services.
- Protection of personal safety, integrity, and occupational health, staying away from situations that could compromise individual safety and health as well as that of other employees.
- Environmental protection and pollution prevention.
- Compliance with quality, environmental, and occupational safety and health guidelines, as well as provided instructions.
- Responsibility for elements of the occupational health and safety management system within personal control.
- Compliance and control of environmental aspects relevant to the role and Product of action.
Mandatory Skills:
- Proficiency in navagating web tools and applications
- cross-functional collaboration
- Customer service oriented
- Detailed Oriented
