Work Location: This is an onsite role at the Mississauga campus
The Position Roles and Responsibilities:
Work together with each country's Clinical Trial teams in executing the following activities:
- Verify completed visit information and additional procedures (Adhocs) in Veeva (and/or any other clinical trial system) and Excel templates by any member of the clinical trial team
- Generate the necessary reports to consolidate a payment proposal by country, including Investigator, Site, and Patient information according to the payment frequency of each country and any new country added to the service.
- When required, confirm with the Research Site that financial information (tax ID, bank account, physical address, etc.) is provided accurately and in a timely manner.
- Manage payments for Research Sites in various countries through the SAP, CCOPS, My Buy, and Veeva systems for the Accounts Payable team.
- Assist Research Sites in various countries with account reconciliation requests or inquiries regarding payment issues.
- Request and verify with the Vendor Master department the creation of clinical trial-related vendors in (SAP) (USA).
- Configure the required information for each Research Site in the CCOPS system (USA and Canada).
- Create annual and monthly purchase orders in the My Buy system for countries that require them.
Depending on assigned duties, may:
- Collaborate with the Clinical Operations Lead to ensure proper and required internal reviews and approvals are obtained for the study payment process.
- Respond to audit queries and requirements.
- Ensure the necessary information is registered in Client systems to generate corresponding payment proposals
- Make recommendations to local study teams regarding new and innovative solutions for payment processes, forecasting, and resources that could increase the accuracy, efficiency, and productivity of the process.
- Provide support to local study teams regarding best practices, accompanying Clinical Operations Leads in forecasting activities and project expense management.
- Manage support for the payment process of local Clinical Research departments in various countries to ensure an agile and efficient payment process.
- Assist in actively training members of the Clinical Research department on the use of local and corporate reporting tools developed by the Research area.
- Train new incoming staff members on payment processes.
- Ensure information quality in systems by maintaining control over discrepancy reports.
- Keep Veeva/CCOPS/My Buy systems updated according to key pre-established calendar dates for decision-making by clinical research teams in various countries
Responsibilities Related To Company Standards:
- To achieve core competencies, relevant courses regarding Client standards and the Integrated Management System for Quality, Health, Safety, and Environment must be completed.
Perform duties to ensure:
- Customer satisfaction and the compliance of our products and services.
- Protection of personal safety, integrity, and occupational health, staying away from situations that could compromise individual safety and health as well as that of other employees
- Environmental protection and pollution prevention.
- Compliance with quality, environmental, and occupational safety and health guidelines, as well as provided instructions.
- Responsibility for elements of the occupational health and safety management system within personal control.
- Compliance and control of environmental aspects relevant to the role and scope of action.
Mandatory Skils:
- Proficiency in navagating web tools and applications
- cross-functional collaboration
- Customer service oriented
- Detailed oriented
