Responsibilities
Install, configure, maintain, and troubleshoot desktop computers, peripherals, software, mobile devices, printers, and scanners, including support for Mac devices and Office 365. Provide VIP, meeting, event, and data center hands-and-feet support; manage IT inventory and vendor coordination; and document incidents while meeting service level agreements.
Requirements
The role calls for desktop support capabilities, hardware and software troubleshooting, knowledge of Office 365, DHCP, and DNS, and strong communication skills. L1 network troubleshooting is desirable, along with practical support for servers, storage, network devices, cabling, and other data center equipment; engineers must bring protective eyewear and composite-toed shoes.
