Company Description iShip.io is dedicated to helping customers save time, money, and effort on all their shipping needs. The company focuses on simplifying the shipping process through efficient tools, clear guidance, and streamlined services. iShip.io supports businesses and individuals in managing shipments more effectively, improving both cost control and convenience. Team members contribute to a customer-centered environment where practical solutions and reliable support are core values.
Role Description The Account Representative is a full-time, on-site role based in Barrie, ON. This role involves managing customer accounts, responding to inquiries, and ensuring a positive experience throughout the shipping process. Day-to-day responsibilities include assisting customers with service options, resolving issues, processing orders, and maintaining accurate account information. The Account Representative will work closely with the sales team to identify opportunities, support customer retention, and provide training on iShip.io tools and services. The role requires consistent collaboration with colleagues and proactive communication with customers to improve service quality and operational efficiency.
Qualifications
- Account Management and Customer Service skills to build relationships, address concerns, and support ongoing client needs.
- Strong Communication abilities, including clear verbal and written interaction with customers and internal teams.
- Sales experience to identify opportunities, present solutions, and support revenue growth.
- Training skills to guide customers and team members on shipping processes, tools, and best practices.
- Attention to detail and organizational skills for accurate data entry, documentation, and follow-up.
- Comfort working in an on-site environment and collaborating with a cross-functional team.
- Basic proficiency with computer systems, CRM tools, and common office software.
- Previous experience in logistics, shipping, or related service industries is an asset.
