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Added 13 mins ago
TM
Senior Mine Engineer
Trekor Metals Limited
Barriere, BC
- Full-time
Trekor Metals Limited is a dynamic and growing mine operator headquartered in Vancouver, Canada. Focused on North America, Taseko is driven to unlock the true value of copper for a complex…
Added 13 mins ago
C
CNC Machine Operator - Precision Equipment
CyberCoders
Chatham, NB
- $30 to $32 CAD / hour
- Contract
A well-established global manufacturer is seeking a CNC Machine Operator to join its growing team in Blenheim, Ontario. This is an excellent opportunity for a machinist who enjoys working…
Added 14 mins ago
K
Console Operator
Kyndryl
Regina, SK
- Full-time
The Console Operator position operates a computer console, service desk and all peripheral equipment with a high level of competence. This position is responsible for successful completion…
Added 14 mins ago
P
Mechanical Designer Engineer (Intermediate)
Panelmatic
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- $85,000 to $110,000 CAD / year
- Full-time
…that support long-term system reliability while prioritizing operator safety and ease of maintenance. Every system is carefully engineered, manufactured, and assembled using proven…
Added 14 mins ago
HM
Plant Operator
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Edmonton, AB
- Full-time
The Plant Operator supports Asphalt Operations across our Acheson and Edmonton East plants. This full-time role will work between both locations and is responsible for the safe, efficient,…
Added 28 mins ago
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Underground Haul Truck & Scoop Operators
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…Underground Haul Truck & Scoop Operators to safely operate mobile equipment in support of underground mining operations. Candidates must demonstrate strong safety awareness, equipment…
Added 28 mins ago
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Jumbo Operators
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- Full-time
…will demonstrate strong drilling skills, safety awareness, equipment knowledge, and the ability to work effectively as part of an underground mining…
Added 28 mins ago
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…the ability to operate a variety of handheld and mechanical equipment as well as some basic knowledge of facility booking or event…
Added 43 mins ago
Machine Operator
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Under the general supervision of the Area Leader, Production Supervisor and/or Plant Manager; the Machine Operator will be responsible for ensuring the equipment is operated correctly by…
Added 43 mins ago
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Warehouse Operator I
b494a80c-7422-4fba-b194-00af0f6df585
Goderich, ON
- Up to $23.23 CAD / hour
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We are looking for a Warehouse Operator to join the Jokey North America team!
Added 43 mins ago
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Rock Truck Operator Cremona AB
Grizzlytrek Group
Cremona, AB
- $28 to $32 CAD / hour
- Full-time
Rock Truck Operator | $28 to $32/hr | Cremona, AB
Added 43 mins ago
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Marine Equipment Operator
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Fort Saskatchewan, AB
- Full-time
As a Marine Equipment Operator with Canada Pump & Power, you will work as part of our
Added 43 mins ago
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Machine Operator
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- Internship
Ideal Products of Canada - Edmonton AB has an opening for a Machine Operator to join our team and enhance our business. In this role, the Machine Operator works in a team environment with…
Added 43 mins ago
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Mechanical Designer Engineer (Intermediate)
Panelmatic
Burnaby, BC
- $85,000 to $110,000 CAD / year
- Full-time
…that support long-term system reliability while prioritizing operator safety and ease of maintenance. Every system is carefully engineered, manufactured, and assembled using proven…
Added 59 mins ago
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Machine Operator-Afternoon Shift
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- Full-time
Quanex is looking for a Machine Operator in Brampton, ON. This position is responsible for running screw machines based on blueprints. It includes inspecting parts for accuracy, maintaining…
Added 1 hour ago
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Building Operator
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- Full-time
Under the direction of the Facilities, Maintenance and Operations (FMO) Account Manager, the Building Operator will have overall responsibility of maintaining assigned client's facilities…
Added 1 hour ago
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Journeyperson (Electrician)
EPCOR
Regina, SK
- Full-time
This position will carry out scheduled, corrective, and preventative maintenance to instrument and electrical equipment at the wastewater treatment plant operated by EPCOR in Regina. A…
Added 1 hour ago
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Maintenance Electrician A
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Lethbridge, AB
- Full-time
…Electrician is responsible for ensuring smooth operation of equipment, minimizing downtime, manages the startup and shut down of equipment and troubleshoot equipment…
Added 1 hour ago
I
Console Operator
ISM
Regina, SK
- Full-time
The Console Operator position operates a computer console, service desk and all peripheral equipment with a high level of competence. The successful candidate will be responsible for…
Added 1 hour ago
WI
Journeyperson Electrician
Waiward Industrial LP
Edmonton, AB
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Select, maintain, and use the proper tools and equipment required for the job.
Added 1 hour ago
AR
Line Cook
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- Full-time
…almost 70 hotels also making InnVest the largest independent operator of hotels in Canada. InnVest’s portfolio is geographically diverse with hotels from Vancouver, BC to Corner Brook, NL…
Added 1 hour ago
CASUAL HP OPERATOR
Town of Stony Plain
Stony Plain, AB
…the ability to operate a variety of handheld and mechanical equipment as well as some basic knowledge of facility booking or event…
Added 1 hour ago
S
Heavy Equipment Operator
SECURE
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SECURE is seeking an experienced, safety minded equipment operator. The ideal candidate will be experienced in operating loaders and attachments that include fork and bucket.
Added 1 hour ago
HM
Material Handler
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- Contract
…receiving, storing, and distributing materials, parts, supplies, and…
Added 1 hour ago
Senior Plant Process Engineer
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…processes within the plant to improve plant safety, efficiencies, operator knowledge, product quality, and environmental control. The incumbent will work closely with the Production…

ISM

Console Operator

Regina, SK, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Nov 25, 2026
Posting language: English
Posted: Oct 26, 2026

Original job description

Working with ISM will work wonders for your career!

The Console Operator position operates a computer console, service desk and all peripheral equipment with a high level of competence. The successful candidate will be responsible for successful completion of workload, batch schedules, online systems, outage recovery, monitoring/interaction of all multi-platform systems and providing Tier 1.5 level troubleshooting for all end user complaints. The Console Operator takes independent action according to procedures in response to system prompting and messages, which requires a degree of judgement. The incumbent will be required to work on a rotating shift schedule including evenings and weekends and will operate independently during a shift.

Responsibilities

7x24 Monitoring of system / batch processing and recovery actions.
Use Incident / Problem Management Process to report application delays affecting online availability to escalate as required.
Answer calls from Support, Call Centers and Customers; open necessary tickets, engage support and follow escalation procedures.
End-to-end management of incidents, major incidents, problems, and changes while meeting established SLAs (Service Level Agreements).
Resolve complex customer complaints and requests received via service channels including phone calls, emails and Service Now using the ITIL incident management process.
Perform System IPLs / Reboots and System Audits quickly, efficiently and correctly as outlined in the procedures.
Ensure production/batch schedules are understood, communicated and adhered to. Enact instructions as given by support analysts and/or client analysts.
Perform system, network and application outage recovery procedures across multi-platforms.
Resolve scheduling (both non-application root cause analysis and change management) issues as per documented re-start instructions.
Monitor Job Schedulers and develop and recommend changes to scheduler database.
Ensure that the systems are available and performing efficiently. Identify system malfunctions and ability to initiate corrective action to maintain schedules and service levels.
Create Incidents / Problems for batch abends and system issues with relevant information.
Perform off-shift temporary scheduling changes and program promotions (ad-hoc requests).
Handling password reset requests, account lockout issues, and account reactivation for customers.
Configure VPN client on customer workstations and troubleshoot complex connection issues.
Provide in-depth hardware troubleshooting for monitors, workstations, phones and printers. Maintain the highest standard of quality on all services and communications with the client base.
Participate in planning and execution of Disaster Recovery Exercises and various projects.
Update and maintain Console Operations process documentation and audit compliance.
Perform System recycles as required for Change and Recovery Management.
Participate in all Major Incident calls for incidents associated with the Mainframe environment.
Pro-actively identify potential problem situations and ensure corrective action is taken to minimize outages. And identity areas for improvement.
Execute checklists when applicable and ensure they are complete and accurate.
Service Requests are all received and completed according to the Change Management Process.
Perform other related duties as required and assigned.

Qualifications

Experience in console operations or other related experience.
Completion of Grade 12 supplemented by scheduled courses in computer operations or an equivalent combination of experience and training.

Key Skills & Abilities

The following skills and abilities are considered an asset for this position:

Ability to work rotating schedules, which includes 12-hour shifts, evenings and/or weekends.
Working knowledge of the operation of a large-scale computer and its associated equipment and the conditions that may occur and the remedial action necessary.
Working knowledge of all available tools for controlling the Mainframe system environments at ISM.
Knowledge of all customers’ production work and ability to interact professionally with customers.
Knowledge of all operating systems, sub-systems, software/applications and services offered, as well as their recovery procedures.
Ability to work both independently and in a team environment.
Display technical interest and possess ability to respond to abnormal system conditions.
Superior interpersonal skills with a combination of good oral and written communications skills.

To view the full job description and submit your application, visit the ISM Careers Portal: https://www.ismcanada.com/careers

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More about this job

Responsibilities

Monitor and operate multi-platform systems, batch schedules, and job schedulers; respond to system alerts, perform recovery actions, and maintain service availability. Manage incidents, customer requests, troubleshooting, system changes, and documentation while following established procedures, escalation paths, and service-level agreements.

Requirements

The role requires experience in console operations or a related area, plus Grade 12 education supplemented by computer operations courses or an equivalent combination of training and experience. Candidates should be able to work rotating shifts independently and in a team, understand large-scale computer and mainframe environments, and communicate effectively with customers and support teams.

Skills

Console Operations
Mainframe Operations
Batch Processing
Incident Management
Problem Management
Change Management
ITIL
System Monitoring
Outage Recovery
Job Scheduling
Tier 1.5 Troubleshooting
Hardware Troubleshooting
VPN Configuration
Disaster Recovery
Customer Service
Technical Documentation

Visa sponsorship

Not detected in the job text

Keywords

Console Operations
Mainframe
Batch Processing
Batch Schedules
Multi-Platform Systems
Incident Management
Problem Management
Change Management
ITIL
ServiceNow
Service-Level Agreements
System Monitoring
Outage Recovery
System IPLs
System Reboots
System Audits
Job Schedulers
Disaster Recovery
VPN
Password Resets
Account Lockouts
Hardware Troubleshooting
Customer Support
Escalation Procedures
Production Operations
Recovery Procedures
Rotating Shifts

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