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Added 42 mins ago
AT
Courier Driver
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Sydney Indian Reserve No. 28A, NS · Sydney, NS
- Full-time
Career Advancement – We offer opportunities to grow within the company and become an Owner Operator.
Added 58 mins ago
Access Control Officer (Halifax Airport)
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Added 5 hours ago
FC
Switcher-4
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- Part-time
Six (6) months of experience as a package handler or switching/CDL operator experience preferred.
Added 5 hours ago
CF
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Added 5 hours ago
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…and economical operation and expansion of the Landfill Gas System at the Bailey Sanitary Landfill in accordance with national, provincial and municipal laws, codes and regulations and best…
Added 8 hours ago
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Paint Line Operator
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- Full-time
Eaton’s ES AMER PCS division is currently seeking a Paint Line Operator. Eaton Airdrie is a fully integrated manufacturing plant that has been serving Canadian businesses for over 44 years.…
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- Full-time
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Added 9 hours ago
I
Services Technician
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· Diagnose system hardware, software, and operator problems; and recommend or perform remedial actions to correct problems based on knowledge of system operation.
Added 9 hours ago
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Machine Operator RE03 - B Shift (Nights) - RVI Hanceville, AL
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Added 9 hours ago
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Machine Operator RE02 - C Shift (Days) - Hanceville, AL Plant A
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Added 9 hours ago
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Floor Operator RE02 - D Shift (Nights) - RVI Hanceville, AL Plant A
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Added 9 hours ago
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Loadout Operator RE01 - B Shift (Nights) - RVi Hanceville, AL Plant A
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- Full-time
Loadout Operator - This position is responsible for loading all finished outgoing product, inspecting trailers and tankers, collecting samples, testing samples and completing and keeping…
Added 10 hours ago
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Revenue Operations Lead
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…This is a high-impact opportunity for an analytical, hands-on operator who enjoys building from the ground up and bringing clarity to complex, fast-moving environments. Your work will…
Added 11 hours ago
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…services? The City of Medicine Hat is seeking a Water & Sewer System Operator – Level II to join our Environmental Utilities team. Reporting to the Supervisor of Field Operations, or…
Added 11 hours ago
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Added 12 hours ago
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Provide technical and maintenance support for different aspects related to the automated packing system during the core shift hour of production
Added 12 hours ago
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Added 13 hours ago
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Added 13 hours ago
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Operations Manager
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Added 13 hours ago
K
Console Operator
Kyndryl
Regina, SK
- Full-time
The Console Operator position operates a computer console, service desk and all peripheral equipment with a high level of competence. This position is responsible for successful completion…
Added 13 hours ago
P
Mechanical Designer Engineer (Intermediate)
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- $85,000 to $110,000 CAD / year
- Full-time
…standards, RIC Power develops solutions that support long-term system reliability while prioritizing operator safety and ease of maintenance. Every system is carefully engineered,…
Added 13 hours ago
D
Material Handler- Mid (Crane Operator)
dc67d51a-8a6a-47ab-9daa-476cde118b0d
Ingersoll, ON
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- Full-time
Completes required paperwork/system input for each product.

ISM

Console Operator

Regina, SK, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Nov 25, 2026
Posting language: English
Posted: Oct 26, 2026

Original job description

Working with ISM will work wonders for your career!

The Console Operator position operates a computer console, service desk and all peripheral equipment with a high level of competence. The successful candidate will be responsible for successful completion of workload, batch schedules, online systems, outage recovery, monitoring/interaction of all multi-platform systems and providing Tier 1.5 level troubleshooting for all end user complaints. The Console Operator takes independent action according to procedures in response to system prompting and messages, which requires a degree of judgement. The incumbent will be required to work on a rotating shift schedule including evenings and weekends and will operate independently during a shift.

Responsibilities

7x24 Monitoring of system / batch processing and recovery actions.
Use Incident / Problem Management Process to report application delays affecting online availability to escalate as required.
Answer calls from Support, Call Centers and Customers; open necessary tickets, engage support and follow escalation procedures.
End-to-end management of incidents, major incidents, problems, and changes while meeting established SLAs (Service Level Agreements).
Resolve complex customer complaints and requests received via service channels including phone calls, emails and Service Now using the ITIL incident management process.
Perform System IPLs / Reboots and System Audits quickly, efficiently and correctly as outlined in the procedures.
Ensure production/batch schedules are understood, communicated and adhered to. Enact instructions as given by support analysts and/or client analysts.
Perform system, network and application outage recovery procedures across multi-platforms.
Resolve scheduling (both non-application root cause analysis and change management) issues as per documented re-start instructions.
Monitor Job Schedulers and develop and recommend changes to scheduler database.
Ensure that the systems are available and performing efficiently. Identify system malfunctions and ability to initiate corrective action to maintain schedules and service levels.
Create Incidents / Problems for batch abends and system issues with relevant information.
Perform off-shift temporary scheduling changes and program promotions (ad-hoc requests).
Handling password reset requests, account lockout issues, and account reactivation for customers.
Configure VPN client on customer workstations and troubleshoot complex connection issues.
Provide in-depth hardware troubleshooting for monitors, workstations, phones and printers. Maintain the highest standard of quality on all services and communications with the client base.
Participate in planning and execution of Disaster Recovery Exercises and various projects.
Update and maintain Console Operations process documentation and audit compliance.
Perform System recycles as required for Change and Recovery Management.
Participate in all Major Incident calls for incidents associated with the Mainframe environment.
Pro-actively identify potential problem situations and ensure corrective action is taken to minimize outages. And identity areas for improvement.
Execute checklists when applicable and ensure they are complete and accurate.
Service Requests are all received and completed according to the Change Management Process.
Perform other related duties as required and assigned.

Qualifications

Experience in console operations or other related experience.
Completion of Grade 12 supplemented by scheduled courses in computer operations or an equivalent combination of experience and training.

Key Skills & Abilities

The following skills and abilities are considered an asset for this position:

Ability to work rotating schedules, which includes 12-hour shifts, evenings and/or weekends.
Working knowledge of the operation of a large-scale computer and its associated equipment and the conditions that may occur and the remedial action necessary.
Working knowledge of all available tools for controlling the Mainframe system environments at ISM.
Knowledge of all customers’ production work and ability to interact professionally with customers.
Knowledge of all operating systems, sub-systems, software/applications and services offered, as well as their recovery procedures.
Ability to work both independently and in a team environment.
Display technical interest and possess ability to respond to abnormal system conditions.
Superior interpersonal skills with a combination of good oral and written communications skills.

To view the full job description and submit your application, visit the ISM Careers Portal: https://www.ismcanada.com/careers

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More about this job

Responsibilities

Monitor and operate multi-platform systems, batch schedules, and job schedulers; respond to system alerts, perform recovery actions, and maintain service availability. Manage incidents, customer requests, troubleshooting, system changes, and documentation while following established procedures, escalation paths, and service-level agreements.

Requirements

The role requires experience in console operations or a related area, plus Grade 12 education supplemented by computer operations courses or an equivalent combination of training and experience. Candidates should be able to work rotating shifts independently and in a team, understand large-scale computer and mainframe environments, and communicate effectively with customers and support teams.

Skills

Console Operations
Mainframe Operations
Batch Processing
Incident Management
Problem Management
Change Management
ITIL
System Monitoring
Outage Recovery
Job Scheduling
Tier 1.5 Troubleshooting
Hardware Troubleshooting
VPN Configuration
Disaster Recovery
Customer Service
Technical Documentation

Visa sponsorship

Not detected in the job text

Keywords

Console Operations
Mainframe
Batch Processing
Batch Schedules
Multi-Platform Systems
Incident Management
Problem Management
Change Management
ITIL
ServiceNow
Service-Level Agreements
System Monitoring
Outage Recovery
System IPLs
System Reboots
System Audits
Job Schedulers
Disaster Recovery
VPN
Password Resets
Account Lockouts
Hardware Troubleshooting
Customer Support
Escalation Procedures
Production Operations
Recovery Procedures
Rotating Shifts

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