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Added 13 mins ago
R
sales associate, plumbing
RONA
Saguenay, QC · Chicoutimi, QC
- Full-time
We operate or service corporate and affiliated dealer stores. With a distinctive product and service offering and complementary store formats ranging from neighbourhood hardware stores to…
Added 13 mins ago
CG
Welcome Host, Guest and Reception Experience
Compass Group Canada
Toronto, ON
- Full-time
Provide engaging and anticipative service to all office visitors, with a primary focus on the welcome experience
Added 13 mins ago
TH
Assistant Store Manager- Campbell River
The Home Depot Canada
Campbell River, BC
- Full-time
Customers are acknowledged, Customer project needs are met, complaints are resolved, service is quick and efficient, store is properly stocked)
Added 13 mins ago
TH
Apprentice Technician
The Humberview Group
Goderich, ON
- Full-time
A desire to achieve the very best in customer service and teamwork.
Added 13 mins ago
AP
Senior Data Engineer
Alpine Peak Management
Toronto, ON
- Contract
…Analytics, the successful candidate will translate business and technical requirements into reliable, scalable data solutions that meet program timelines and quality…
Added 13 mins ago
RT
Senior Engineer – Electrical Systems Integration
Rang Technologies Inc
Toronto, ON
- $50 to $55 CAD / hour
- Contract
participate in the Electrical Systems technical improvements & developments for our existing and future airplane programs (optimize architectures, incorporate new technologies, etc.),
Added 13 mins ago
A
Ingenieur De Calcul
Actalent
Mirabel, QC
- $40 to $80 CAD / hour
- Contract
…aerostructures and other safety-critical components. You ensure the technical scope is fully respected in line with customer requirements, program needs, and manufacturer standards, while…
Added 13 mins ago
AE
Product Guide - Seasonal
Arc'teryx Equipment
Montreal, QC
- Full-time
You are passionate about delivering exceptional customer service
Added 13 mins ago
TH
DIRECTEUR ADJOINT DE MAGASIN
The Home Depot Canada
Campbell River, BC
- Full-time
Customers are acknowledged, Customer project needs are met, complaints are resolved, service is quick and efficient, store is properly stocked)
Added 13 mins ago
A
Spécialiste Contrôle Qualité / Quality Control
Actalent
Levis, QC · Saint-Lambert-de-Lévis, QC
- $40 to $48 CAD / hour
- Full-time
Review client technical specifications and extract quality requirements. Create, update, and maintain control plans, inspection, and test plans. Ensure quality deliverables meet client…
Added 13 mins ago
R
sales associate, building materials
RONA
Saguenay, QC · Chicoutimi, QC
- Full-time
We operate or service corporate and affiliated dealer stores. With a distinctive product and service offering and complementary store formats ranging from neighbourhood hardware stores to…
Added 13 mins ago
A
Sr. Mechanical Designer
Actalent
Cambridge, ON
- $45 to $65 CAD / hour
- Contract
Develop mechanical concepts and complete detailed designs based on customer requirements, cycle times, process constraints, and project specifications.
Added 13 mins ago
BB
Service Coordinator
Bosch Building Technologies North America
Regina, SK
- Full-time
The Service Coordinator is responsible for the efficient scheduling of technical resources and assignments. The Service Coordinator utilizes ticketing, and other systems as tools to…
Added 13 mins ago
R
Merchandising Service Associate-3
RONA
Fort McMurray, AB
- Full-time
…ensuring compliance with visual standards. By putting your technical skills to good use, you'll benefit from ongoing training and stimulating challenges in a dynamic environment, while…
Added 13 mins ago
JS
Tier 2 IT Support
JD Sports Canada
Vancouver, BC
- Full-time
Strong customer service and communication skills, with the ability to explain technical issues clearly
Added 13 mins ago
R
Hardware & Tools sales, part time
RONA
Winnipeg, MB
- Part-time
We operate or service corporate and affiliated dealer stores. With a distinctive product and service offering and complementary store formats ranging from neighbourhood hardware stores to…
Added 13 mins ago
R
Flooring sales, part time
RONA
Winnipeg, MB
- Part-time
We operate or service corporate and affiliated dealer stores. With a distinctive product and service offering and complementary store formats ranging from neighbourhood hardware stores to…
Added 13 mins ago
FV
Service Administrator - Security Monitoring
Fraser Valley Fire Protection Ltd
Abbotsford, BC
- Full-time
The Service Administrator supports the office team with invoicing completed jobs, building estimates, booking appointments, and keeping records current.
Added 13 mins ago
A
Senior Systems Engineer
Actalent
Ottawa, ON
- $120,000 to $140,000 CAD / year
- Full-time
Supplier, subcontractor, and customer-facing technical leadership (Vendor Management).
Added 13 mins ago
GA
Client Advisor (FT), AX Metrotown
Giorgio Armani
Burnaby, BC
- Part-time
…advisor, share product knowledge, and provide the highest level of…
Added 13 mins ago
BB
Service Coordinator
Bosch Building Technologies North America
Ottawa, ON
- Full-time
The Service Coordinator is responsible for the efficient scheduling of technical resources and assignments. The Service Coordinator utilizes ticketing, and other systems as tools to…
Added 13 mins ago
A
Mechanical Design Engineer
Actalent
Ottawa, ON
- $110,000 to $150,000 CAD / year
- Full-time
Manage key technical elements of projects and associated timelines to meet milestones on various customer projects.
Added 13 mins ago
BB
System Designer - AV
Bosch Building Technologies North America
Vancouver, BC
- Full-time
Conducts surveys to gather field data; prepares drawings, layouts, and other visual aids; prepares technical construction drawings. Reviews the development of designs for compliance with…
Added 13 mins ago
A
Microelectronics Packaging Design Engineer
Actalent
Ottawa, ON · Kanata, ON
- $110,000 to $160,000 CAD / year
- Full-time
…microelectronic technologies and design concepts that meet customer requirements and align with emerging market standards, while overseeing supplier specifications, documentation, and…
Added 13 mins ago
A
Senior Systems Engineer
Actalent
Calgary, AB
- $120,000 to $140,000 CAD / year
- Full-time
Supplier, subcontractor, and customer-facing technical leadership (Vendor Management).

ISM

Console Operator

Regina, SK, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Nov 25, 2026
Posting language: English
Posted: Oct 26, 2026

Original job description

Working with ISM will work wonders for your career!

The Console Operator position operates a computer console, service desk and all peripheral equipment with a high level of competence. The successful candidate will be responsible for successful completion of workload, batch schedules, online systems, outage recovery, monitoring/interaction of all multi-platform systems and providing Tier 1.5 level troubleshooting for all end user complaints. The Console Operator takes independent action according to procedures in response to system prompting and messages, which requires a degree of judgement. The incumbent will be required to work on a rotating shift schedule including evenings and weekends and will operate independently during a shift.

Responsibilities

7x24 Monitoring of system / batch processing and recovery actions.
Use Incident / Problem Management Process to report application delays affecting online availability to escalate as required.
Answer calls from Support, Call Centers and Customers; open necessary tickets, engage support and follow escalation procedures.
End-to-end management of incidents, major incidents, problems, and changes while meeting established SLAs (Service Level Agreements).
Resolve complex customer complaints and requests received via service channels including phone calls, emails and Service Now using the ITIL incident management process.
Perform System IPLs / Reboots and System Audits quickly, efficiently and correctly as outlined in the procedures.
Ensure production/batch schedules are understood, communicated and adhered to. Enact instructions as given by support analysts and/or client analysts.
Perform system, network and application outage recovery procedures across multi-platforms.
Resolve scheduling (both non-application root cause analysis and change management) issues as per documented re-start instructions.
Monitor Job Schedulers and develop and recommend changes to scheduler database.
Ensure that the systems are available and performing efficiently. Identify system malfunctions and ability to initiate corrective action to maintain schedules and service levels.
Create Incidents / Problems for batch abends and system issues with relevant information.
Perform off-shift temporary scheduling changes and program promotions (ad-hoc requests).
Handling password reset requests, account lockout issues, and account reactivation for customers.
Configure VPN client on customer workstations and troubleshoot complex connection issues.
Provide in-depth hardware troubleshooting for monitors, workstations, phones and printers. Maintain the highest standard of quality on all services and communications with the client base.
Participate in planning and execution of Disaster Recovery Exercises and various projects.
Update and maintain Console Operations process documentation and audit compliance.
Perform System recycles as required for Change and Recovery Management.
Participate in all Major Incident calls for incidents associated with the Mainframe environment.
Pro-actively identify potential problem situations and ensure corrective action is taken to minimize outages. And identity areas for improvement.
Execute checklists when applicable and ensure they are complete and accurate.
Service Requests are all received and completed according to the Change Management Process.
Perform other related duties as required and assigned.

Qualifications

Experience in console operations or other related experience.
Completion of Grade 12 supplemented by scheduled courses in computer operations or an equivalent combination of experience and training.

Key Skills & Abilities

The following skills and abilities are considered an asset for this position:

Ability to work rotating schedules, which includes 12-hour shifts, evenings and/or weekends.
Working knowledge of the operation of a large-scale computer and its associated equipment and the conditions that may occur and the remedial action necessary.
Working knowledge of all available tools for controlling the Mainframe system environments at ISM.
Knowledge of all customers’ production work and ability to interact professionally with customers.
Knowledge of all operating systems, sub-systems, software/applications and services offered, as well as their recovery procedures.
Ability to work both independently and in a team environment.
Display technical interest and possess ability to respond to abnormal system conditions.
Superior interpersonal skills with a combination of good oral and written communications skills.

To view the full job description and submit your application, visit the ISM Careers Portal: https://www.ismcanada.com/careers

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More about this job

Responsibilities

Monitor and operate multi-platform systems, batch schedules, and job schedulers; respond to system alerts, perform recovery actions, and maintain service availability. Manage incidents, customer requests, troubleshooting, system changes, and documentation while following established procedures, escalation paths, and service-level agreements.

Requirements

The role requires experience in console operations or a related area, plus Grade 12 education supplemented by computer operations courses or an equivalent combination of training and experience. Candidates should be able to work rotating shifts independently and in a team, understand large-scale computer and mainframe environments, and communicate effectively with customers and support teams.

Skills

Console Operations
Mainframe Operations
Batch Processing
Incident Management
Problem Management
Change Management
ITIL
System Monitoring
Outage Recovery
Job Scheduling
Tier 1.5 Troubleshooting
Hardware Troubleshooting
VPN Configuration
Disaster Recovery
Customer Service
Technical Documentation

Visa sponsorship

Not detected in the job text

Keywords

Console Operations
Mainframe
Batch Processing
Batch Schedules
Multi-Platform Systems
Incident Management
Problem Management
Change Management
ITIL
ServiceNow
Service-Level Agreements
System Monitoring
Outage Recovery
System IPLs
System Reboots
System Audits
Job Schedulers
Disaster Recovery
VPN
Password Resets
Account Lockouts
Hardware Troubleshooting
Customer Support
Escalation Procedures
Production Operations
Recovery Procedures
Rotating Shifts

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