**This is a non-technical role
The ISN Internship program is an intensive, eleven-week program that gives university students a unique opportunity to put the skills they have learned in their undergraduate career into practical application in the workforce. A select group of students will be invited to participate and gain experience in two critical aspects of business: Customer Service and Business Development.
Interns will travel to ISNâs headquarters in Dallas, Texas, and spend one week of the internship participating in our new-hire training program, EDGE.
Interns will learn about our business model and gain experience on the Customer Service Team during this time. The training program includes classroom and on-the-job training in areas of soft-skill development, Customer Service Excellence, and ISN products and services. During classroom training, interns will participate in group breakout sessions, hands-on activities, and self-paced assignments. The content will be reviewed with unique follow-up activities and quizzes in preparation for an end-of-training test to verify competency.
They will then be immersed in Client Development teams in Toronto or Calgary where they will be able to closely observe the prospecting and account management side of ISN in Canada and travel to a client meeting. Interns will be assigned projects throughout the program, culminating in a research-intensive project. At the close of their internship, they will present their findings to the management team, gaining valuable experience in speaking in high-pressure situations.
Internship Duration: June 7 - August 27, 2027
Professional Opportunities
- Receive a mentor
- Attend a business trip to observe either a client or contractor customer meeting
- Present projects to the entire ISN Supervisor Team
Primary Duties & Responsibilities
- Proactively service and support contractor customers by taking incoming calls, chats, and emails
- Conduct phone and web-based training on ISNetworld Platform
- Assist contractor customers with account understanding and problem resolution
- Assist with client account management functions including:
- Conducting research for prospective clients
- Mailing letters to prospective clients
- Preparing for meetings with clients
- Following up with newly subscribed contractors
- Research and prepare reports for assigned projects
- Prepare presentations for assigned projects
Knowledge and Skills
- Proficient computer skills in programs including, but not limited to Word, Excel, PowerPoint, Teams, and Outlook
- Solid verbal and written communication skills
- Attention to detail
- Service-oriented
- Solid analytical and problem-solving ability
- Strong organizational skills and ability to multi-task
- Demonstrated personal initiative and ownership of projects/tasks
- Proficient presentation skills
Onsite Requirements: Employees must be within a commutable distance to the office and be willing to come into the office for required trainings, events, team activities, and meetings. Employees are required to be in-person during training and at least 3 days per week on an ongoing basis.
ISN is committed to accessibility for persons with disabilities in its workplace and welcomes applications from people with disabilities. If you require accommodation in the course of this application process or have any questions with respect to accessibility matters, please contact [email protected].
