Automatically prepared from the listing. Check the original description for the full requirements.
Responsibilities
The specialist will manage ITSM practices and analyze operational and performance data to drive service improvements. They are responsible for developing dashboards, KPIs, and reports to provide operational highlights for senior management.
Requirements
Candidates must have strong knowledge of ITSM platforms like ServiceNow and proficiency in business intelligence tools such as Power BI and Excel. Strong communication and organizational skills are required to coordinate across technical, risk, and business teams.
