We are seeking an experienced
Mainframe Application Support Engineer to provide L2/L3 production support for critical business applications.
Key Responsibilities
- Provide production support and resolve incidents within SLA.
- Troubleshoot and resolve issues across COBOL, JCL, DB2, VSAM, CICS, and z/OS.
- Perform root cause analysis (RCA) and implement preventive actions.
- Support application maintenance, releases, deployments, and production changes.
- Coordinate with development, infrastructure, business, and operations teams.
- Ensure application availability, stability, and performance.
- Identify opportunities for continuous service improvement.
Key Skills: IBM z/OS, COBOL, JCL, DB2, VSAM, CICS, production support, incident management, RCA, and troubleshooting.
