At a glance
Automatically prepared from the listing. Check the original description for the full requirements.
Jump to the original descriptionResponsibilities
Lead the troubleshooting and restoration of complex network incidents across LAN, WAN, Cloud, and Security domains. Support retail network infrastructure, including new store openings and the execution of approved network changes.
Requirements
Requires over 5 years of experience in Network Operations or Enterprise Network Support, specifically within retail or corporate environments. Proficiency with Cisco, Palo Alto, and cloud networking is essential, with CCNA/CCNP or ITIL certifications preferred.
Working hours
40 hours per week
Skills
- Cisco Routing & Switching
- Cisco Meraki
- SD-WAN
- Palo Alto Firewalls
- Zscaler
- Infoblox
- Azure Networking
- AWS Networking
- SolarWinds
- Datadog
- Splunk
- ServiceNow
- Wireshark
- Incident Management
- Problem Management
- Change Management
Visa sponsorship
Not detected in the job text
Categories
- Technology
- Engineering
- Consulting
- Retail
- Security & Safety
Keywords
- Cisco Routing & Switching
- Cisco Meraki
- SD-WAN
- Palo Alto Firewalls
- Zscaler
- Infoblox
- Azure Networking
- AWS Networking
- SolarWinds
- Datadog
- Splunk
- ServiceNow
- Wireshark
- CCNA
- CCNP
- ITIL
- Python
- PowerShell
- Juniper
- Fortinet
- Incident Management
- Root Cause Analysis
- LAN
- WAN
- ISP
- Retail Network Operations
- Network Infrastructure
- Cloud Networking
- Enterprise Network Support
- Service Restoration
Original job description
Incident Management & Service Restoration
Lead troubleshooting of complex network incidents.
Diagnose and restore services across LAN, WAN, Wireless, SD-WAN, Cloud, Security and ISP domains.
Own incidents from investigation through restoration and closure.
Participate in Major Incident response activities.
Coordinate vendors, carriers, ISPs and service providers.
Retail Network Operations
Support retail store network infrastructure and connectivity.
Support WAN circuits, ISP services, wireless and SD-WAN environments.
Support New Store Openings (NSO) and store migrations.
Coordinate Smart Hands and Field Services activities.
Problem Management
Participate in Root Cause Analysis activities.
Identify recurring incidents and operational trends.
Recommend runbook and process improvements.
Change & Maintenance
Execute approved network changes.
Support upgrades, patching and maintenance windows.
Validate implementation success and rollback readiness.
Required Qualifications
5+ years of Network Operations or Enterprise Network Support experience
Experience supporting retail, distribution center and corporate environments
Strong troubleshooting, analytical and communication skills
Experience supporting geographically distributed enterprise environments
Technical Skills
Cisco Routing & Switching, Cisco Meraki, SD-WAN, Palo Alto Firewalls, Zscaler, Infoblox, Azure Networking, AWS Networking, SolarWinds, Datadog, Splunk, ServiceNow, Wireshark, ISP/Carrier troubleshooting.
Preferred Qualifications
CCNA or CCNP Enterprise
ITIL Foundation
Azure or AWS networking experience
Python or PowerShell exposure
Juniper and Fortinet experience considered an asset
