We're looking for an experienced Operational Enablement SME to serve as PMO Lead supporting an ETS Risk Management organization. The ideal candidate brings deep program management and governance experience, a strong ability to work with senior leadership, and a track record of driving operational excellence across large, complex organizations.
What You'll Do
- Serve as PMO Lead for ETS Risk Management operational enablement initiatives
- Coordinate and manage operational activities across the division to ensure alignment with strategic objectives
- Drive execution of key operational processes, governance activities, and organizational priorities
- Develop and maintain executive-level reporting materials, dashboards, and briefing presentations for senior management reviews and governance forums
- Plan, coordinate, and facilitate Integrated Business Reviews, consolidating inputs from multiple stakeholders to provide a comprehensive view of organizational performance, risks, and priorities
- Track actions, decisions, and follow-up activities arising from leadership reviews
- Support the operationalization of the ETS Risk operating model including governance frameworks and management cadences
- Document operating procedures, governance structures, roles, responsibilities, and decision-making processes
- Support workforce planning processes including resource tracking, demand forecasting, and capacity planning
- Develop workforce planning outputs and management reporting artifacts
- Identify opportunities to improve operational effectiveness through standardized processes and reporting
What You Bring
- 10+ years of experience in program management, PMO, business operations, or operational excellence
- Proven experience supporting senior leadership teams in large, complex organizations
- Strong understanding of governance frameworks, operating models, and organizational management processes
- Experience building executive-level presentations, reports, and performance dashboards
- Demonstrated ability to coordinate cross-functional initiatives and manage multiple stakeholders
- Strong analytical, planning, and organizational skills
- Excellent written and verbal communication skills with the ability to translate complex information into concise executive messaging
- Advanced proficiency in Microsoft Office including PowerPoint, Excel, and SharePoint
- Eligibility for a mandatory background check
Nice to have
- Experience within risk management, financial services, technology, or enterprise shared services organizations
- Knowledge of workforce planning methodologies and resource management practices
- Experience facilitating executive governance forums and business review meetings
- PMP, PMI, or comparable project and program management certification
