We are hiring for a
Production Support Engineer. This role focuses on production support, incident response, monitoring, automation, and infrastructure management in a cloud and containerized environment.
The ideal candidate will have 10+ years of production support experience with strong OCP, Kubernetes, monitoring, scripting, and database skills.
What You Bring
- 10+ years of experience in production support and handling production incidents
- Strong hands-on experience with OCP and command-line operations
- Experience with Dynatrace monitoring tools
- Strong knowledge of Windows and Linux operating systems
- Scripting experience with Shell Scripting, Python, and PowerShell
- Experience with SQL database management and MongoDB
- Experience with Kubernetes and container services
- Experience with disaster recovery planning and execution
What You'll Do
- Implement and maintain monitoring systems to proactively identify potential issues
- Respond to production incidents and outages, diagnose problems, and restore services
- Automate repetitive tasks and processes to improve operational efficiency
- Manage and maintain servers, networks, cloud resources, and underlying infrastructure
- Plan for future system capacity and anticipated workloads
- Develop and maintain processes for software deployments and releases
- Collaborate with development, operations, and other teams to maintain system reliability and availability
- Maintain clear documentation of systems, processes, and procedures
- Identify and implement improvements to enhance system reliability and performance
