Jaggaer provides an intelligent Source-to-Pay and Supplier Collaboration Platform that empowers organizations to manage and automate complex processes while enabling a highly resilient, responsible, and integrated supplier base. With 30 years of expertise, we specialize in solving complex procurement and supply chain challenges across various industries.
Our 1,300+ global employees are obsessed with ensuring customers get full value from our products - ultimately enhancing and transforming their businesses. For more information, visit www.jaggaer.com
The ideal candidate has experience in SaaS account management or customer-facing sales, strong organizational and relationship-building skills, and a proactive approach to growing existing business. Familiarity with Source-to-Pay (S2P), Procure-to-Pay (P2P), procurement, or supply chain technology is valuable. This individual will work with customer stakeholders and internal teams to help customers realize value from their Jaggaer investment.
Responsibilities:
- Manage a portfolio of approximately 25–35 customer accounts, maintaining consistent engagement, account coverage, and timely follow-through.
- Identify and pursue upsell, cross-sell, and expansion opportunities within assigned accounts, while supporting retention and renewal goals.
- Develop practical account plans and prioritize customer outreach based on renewal timing, account health, growth potential, and business needs.
- Build relationships with customer contacts, including procurement, supply chain, finance, IT, and business leaders, escalating to executive stakeholders as appropriate.
- Conduct regular customer check-ins, business reviews, and value discussions to understand priorities, address concerns, and identify opportunities.
- Identify opportunities to increase adoption and expand customer use of Jaggaer solutions.
- Maintain accurate customer contact information, stakeholder maps, and account activity records.
- Partner with Customer Success, Support, Solution Engineering, Product, and other internal teams to address customer needs and support positive outcomes.
- Coordinate customer issues and escalations with the appropriate internal teams, keeping customers informed and following through on commitments.
- Support renewal discussions, commercial negotiations, and expansion opportunities to retain and grow recurring revenue.
- Learn customers’ procurement and operational priorities to identify relevant solutions and opportunities for improvement.
- Maintain account plans, renewal forecasts, opportunities, and customer activity in Salesforce and other internal tools.
- Participate in customer meetings, relevant events, and industry activities as needed to strengthen relationships.
- Identify customers who may be interested in references, case studies, and other customer advocacy initiatives.
What You Bring:
- 5+ years of experience in SaaS, enterprise software, account management, customer success, sales, or a related customer-facing role.
- Experience with S2P, P2P, procurement technology, supply chain technology, or adjacent enterprise applications is preferred.
- Experience working with manufacturing customers or familiarity with manufacturing procurement and supply chain processes is a plus.
- Demonstrated ability to manage and grow a portfolio of customer accounts through relationship management, renewals, upselling, and cross-selling.
- Experience managing multiple customer accounts and balancing competing priorities, timelines, and commercial opportunities.
- Ability to build credibility with customer stakeholders at different levels, from day-to-day users to business decision-makers.
- Business acumen and the ability to communicate the value of SaaS solutions in terms of customer needs and outcomes.
- Experience supporting renewals, expansion opportunities, and customer negotiations.
- Strong communication, presentation, customer service, and relationship management skills.
- Comfort working with customer data, account health indicators, and pipeline reports to prioritize activity.
- Experience using Salesforce or a similar CRM to manage account activity, opportunities, and forecasts.
- Comfortable balancing proactive customer engagement, account growth, and cross-functional collaboration across a portfolio of accounts.
- Bachelor's degree in Business, Supply Chain, Finance, Engineering, or a related discipline preferred.
Preferred Qualifications
- Experience with procurement, sourcing, supplier management, or spend management technologies.
- Experience supporting enterprise or multi-location manufacturing customers.
- Familiarity with customer business reviews, value realization, and account planning practices.
- Experience working within matrixed organizations and coordinating cross-functional teams to deliver customer outcomes.
EEO:
Jaggaer is a proud equal opportunity/affirmative action employer supporting workforce diversity. We do not discriminate based upon race, ethnicity, ancestry, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), marital status, caregiver status, sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, genetic information, military, or veteran status, mental or physical disability, or other applicable legally protected characteristics.
ACCESSIBILITY:
Jaggaer is committed to providing access and reasonable accommodation to applicants. If you are a qualified individual with a disability or a disabled veteran and you think you may require an accommodation for any part of the recruitment process, please send a request to: hr@jaggaer.com All requests for accommodations are treated discreetly and confidentially, as practical and permitted by law.
Pay Transparency Nondiscrimination Provision (dol.gov)
Know Your Rights: Workplace Discrimination is Illegal (dol.gov)
