Company Description Jcttek is an information technology company that delivers a broad range of digital solutions, including IT services, website development, app development, and digital marketing services. The organization focuses on helping clients build, optimize, and maintain modern digital products and platforms. Jcttek’s teams collaborate closely with customers to provide tailored solutions that align with business goals and technical requirements. Joining Jcttek offers opportunities to work with diverse technologies, contribute to impactful projects, and grow within a dynamic, service-oriented environment.
Role Description This is a full-time, on-site ServiceNow Developer role based in Ottawa, ON. The ServiceNow Developer will design, develop, and maintain ServiceNow applications and modules, including workflows, forms, and integrations to support IT service management and related processes. Day-to-day responsibilities include configuring platform features, customizing user interfaces, implementing automation, and troubleshooting technical issues. The role involves collaborating with cross-functional teams to gather requirements, translating business needs into technical solutions, and ensuring adherence to best practices and security standards. The ServiceNow Developer will also participate in testing, documentation, and continuous improvement initiatives to enhance platform performance and user experience.
Qualifications
- Strong foundation in Computer Science concepts, including data structures, algorithms, and software design principles.
- Hands-on experience in Software Development and Programming, with a focus on building and maintaining enterprise applications.
- Proficiency in Back-End Web Development, including APIs, server-side logic, and integration with external systems.
- Solid understanding of Object-Oriented Programming (OOP) and ability to apply OOP principles in ServiceNow and related technologies.
- Experience developing and configuring ServiceNow modules (e.g., Incident, Problem, Change, CMDB) and custom applications.
- Familiarity with scripting languages used in ServiceNow (e.g., JavaScript) and knowledge of REST/SOAP integration methods.
- Ability to analyze requirements, document technical solutions, and collaborate effectively with technical and non-technical stakeholders.
- Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
- ServiceNow certifications (e.g., Certified System Administrator, Certified Application Developer) are an asset.
- Strong problem-solving skills, attention to detail, and a commitment to secure, maintainable, and scalable solutions.
