Job Title: Retail Director - GreenTee Golf Shop Company: JK World Group Location: Coquitlam, BC (with travel to Richmond and other locations as required) Employment Type: Full-Time, Permanent
About GreenTee Golf Shop
GreenTee Golf Shop is the retail arm of JK World Group, one of Canada's premier entertainment and hospitality conglomerates. With both physical locations and a growing e-commerce presence, GreenTee Golf Shop offers a curated selection of premium golf equipment, apparel, and accessories, serving a discerning clientele across the Lower Mainland and beyond. We are committed to delivering a world-class golf retail experience that reflects the values of luxury, performance, and community.
Role Overview
We are looking for an experienced and driven Retail Director to lead and scale the GreenTee Golf Shop across all physical and digital channels. This is a senior leadership role responsible for the overall commercial performance, team development, customer experience, and strategic growth of our golf retail operations. The ideal candidate is a results-oriented retail leader with a deep passion for golf, a strong understanding of the premium consumer market, and the ability to operate effectively across both English and Chinese-speaking customer segments.
Key Responsibilities
Retail Operations
- Oversee day-to-day operations across all GreenTee Golf Shop physical locations and e-commerce platforms
- Establish and enforce standard operating procedures, service standards, and inventory controls
- Lead store-level planning including staffing, scheduling, merchandising, and floor presentation
- Monitor KPIs including revenue, conversion rates, average transaction value, and inventory turnover; report regularly to senior leadership
Sales & Revenue Growth
- Develop and execute sales strategies to drive revenue growth across in-store and online channels
- Identify new revenue opportunities including B2B corporate sales, golf event merchandise, and cross-promotions with JK World Group's golf course and hospitality divisions
- Build and maintain relationships with key brand partners, vendors, and suppliers
Team Leadership & Development
- Recruit, onboard, train, and develop a high-performing retail team
- Foster a positive, accountable, and customer-first team culture
- Conduct regular performance reviews and provide ongoing coaching and development
Customer Experience
- Champion a premium, personalized in-store and online customer experience
- Develop and implement loyalty programs and customer engagement initiatives
- Leverage multilingual capability to effectively serve English, Mandarin, and Korean-speaking clientele
Marketing & Merchandising
- Collaborate with the Marketing team on seasonal campaigns, product launches, and promotional events
- Lead product selection, buying, and assortment planning in alignment with customer demand and brand positioning
- Oversee visual merchandising standards across all locations
E-Commerce & Digital
- Oversee the GreenTee Golf Shop e-commerce platform, ensuring a seamless and premium online shopping experience
- Work with the marketing and development teams to optimize online product listings, SEO, and digital promotions
- Explore and develop partnerships with third-party platforms to expand online reach
Qualifications
- 7+ years of progressive retail management experience, with at least 3 years in a senior or director-level role
- Proven track record of driving retail revenue growth and building high-performing teams
- Experience in the golf, sporting goods, or premium lifestyle retail sector strongly preferred
- Strong understanding of both physical and e-commerce retail operations
- Proficiency in Mandarin or Korean is a significant asset
- Excellent leadership, communication, and interpersonal skills
- Proficiency in retail management systems, POS platforms, and Microsoft Office / Google Workspace
- Highly organized, data-driven, and comfortable managing multiple priorities simultaneously
What We Offer
- Competitive salary commensurate with experience
- Performance-based bonus structure
- Comprehensive benefits package (health, dental, vision, massage, physiotherapy) following probation
- Employee discount across GreenTee Golf Shop and JK World Group properties
- A dynamic, entrepreneurial work environment with real opportunity for growth within a rapidly expanding group
