Original job description
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Back Office Support Specialist based in Canada.
Join an international technology environment dedicated to developing innovative video security, access control, and safety solutions. As a Back Office Support Specialist, you will serve as a key technical escalation point, handling complex customer issues and ensuring timely, effective resolutions. You will investigate advanced technical incidents involving software, hardware, networking, and video management systems. Working closely with frontline support specialists, escalation partners, and engineering teams, you will help identify root causes and improve overall support performance. You will also contribute to knowledge sharing, technical documentation, and collaborative troubleshooting initiatives. This role offers the opportunity to strengthen your technical expertise while making a meaningful contribution to customer satisfaction and the reliability of mission-critical security solutions.
How Jobgether Works
We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
We appreciate your interest and wish you the best!
Why Apply Through Jobgether?
Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
More about this job
Responsibilities
Investigate and resolve complex customer incidents involving software, hardware, networking, and video management systems, serving as a technical escalation point. Collaborate with frontline support, escalation partners, and engineering teams to identify root causes, improve support performance, and contribute to technical documentation and knowledge sharing.
Requirements
The posting does not specify formal education, certifications, or years of experience. It describes a need for technical troubleshooting across software, hardware, networking, and video management systems, along with collaboration and documentation skills.
Skills
- Technical Troubleshooting
- Customer Support
- Incident Investigation
- Root Cause Analysis
- Software Support
- Hardware Support
- Networking
- Video Management Systems
- Technical Escalation
- Technical Documentation
- Knowledge Sharing
- Cross-Functional Collaboration
Visa sponsorship
Not detected in the job text
Categories
- Customer Service & Support
- Technology
- Security & Safety
Keywords
- Video Security
- Access Control
- Safety Solutions
- Customer Support
- Technical Escalation
- Software
- Hardware
- Networking
- Video Management Systems
- Incident Investigation
- Root Cause Analysis
- Troubleshooting
- Technical Documentation
- Knowledge Sharing
- Engineering Collaboration
- Mission-Critical Security Solutions
