Organization: John Howard Society of Victoria
Location: In Person, Victoria, BC
Job Type: Part-time, Permanent
Work hours: 24 hour per week during Mon - Fri, 8 am to 4:30 pm
Wage: $32.45 per hour
Help Youth Build Safer Futures and Stronger Communities
Are you passionate about making a meaningful difference in the lives of young people? Do you believe in the power of mentorship, accountability, compassion, and second chances?
The John Howard Society of Victoria (JHSV) is seeking a dedicated Youth Worker to join our Intensive Support Supervision Program (ISSP). In this role, you will support youth involved in the justice system by helping them build positive connections, develop life skills, achieve educational and employment goals, and successfully navigate community supervision requirements.
This is an exciting opportunity for someone who is trauma-informed, relationship-focused, culturally responsive, and committed to supporting youth in creating positive life changes.
What We Offer
In addition to a competitive wage based on experience and qualifications, JHSV offers:
- Municipal Pension Plan
- Extended Health and Dental Coverage
- Disability and Life Insurance
- Employee and Family Assistance Program
- Paid Vacation and Time Off
- Employee Engagement Activities
- Professional Development Opportunities
- A Supportive and Collaborative Work Environment
About John Howard Society Of Victoria
John Howard Society of Victoria is a fast paced growing, dynamic and innovative social service organization that strives to create safe, healthy, and inclusive communities for all. Our goal is to help individuals achieve greater independence by providing support with housing, life-skills, education, employment, and community-based services.
At John Howard Society of Victoria we come from various backgrounds and share a common goal of wanting to make things better in our community, for our community. We believe in creating a dynamic work environment that adapts to your needs.
About The Program
Intensive Support Supervision Program (ISSP) program is for female identifying youth (ages 12-17) in Victoria and the surrounding area. This dedicated program for young persons is a community-based alternative to custody that incorporates rehabilitative interventions and support services specific to the individual youth. The intent of the program is to provide an effective sanction that enables the young person to remain in the community and avoid custodial placement, decrease recidivism, and subsequently enhance the safety of the community.
About The Role
As a Youth Outreach Worker, you will be responsible for providing support, supervision, and service coordination to youth and their families referred by local probation officers, in accordance with Ministry guidelines. The primary focus is to assist youth in developing healthy functioning in education, work, and family environments. This is a community-based position that requires travel throughout Greater Victoria and includes direct one-on-one youth support in schools, homes, community settings, and JHSV offices and no opportunity to work remotely.
What You'll Do
Youth Support and Advocacy (40%)
- Support the young person's participation in required or voluntary rehabilitation and intervention programs, e.g. addictions counselling, youth forensic treatment, Youth Substance Abuse Management , Program, Youth Violence Intervention Program, life skills, social skills, etc.
- Assist the young person in fulfilling court-ordered reparative conditions, including community service and compensation to victims.
- Identify and engage youth in structured recreational, cultural, and community-based activities that build connection, identity, and resilience, and intentionally reduce association with high-risk or antisocial peers.
- Act as a consistent mentor, advocate, and pro-social role model, building a strong, trust-based relationship with the young person rooted in empathy, accountability, and trauma-informed practice.
- Support the young person’s sustained engagement in school, vocational training, or employment, including assisting with school re-entry, liaising with educators or employers, and advocating for accommodations when necessary.
- Work flexible hours including weekends and evenings to accommodate program and client needs.
- Accompany/provide transportation for youth to appointments, programs, or community events as needed to reduce barriers to access and model healthy community participation.
- Identify and respond to emerging safety or mental health concerns using nonviolent crisis intervention and appropriate escalation protocols.
Supervision and Compliance (30%)
- Develop, in consultation with the supervising probation officer, a detailed supervision and support plan within a specified timeframe.
- Monitor compliance with community supervision terms, and support the youth in understanding and following the conditions of their community supervision, including providing reminders, encouragement, and check-ins to promote accountability and reduce the risk of breaches.
- Report all known instances of the young person's non-compliance with the conditions of community supervision to the supervising probation officer or directly to the police, the latter being subject to locally established protocols or pre-authorized approval of the supervising probation officer.
- Provide statements or appear in court as a witness if required.
- Maintain ongoing contact with parent/caregivers, providing advice and assistance, including a range of counselling techniques, mediation and, as required, crisis intervention in order to maintain family integrity and residence stability.
Collaboration and Reporting (30%)
- Collaborate and actively contribute to the development, review, and adjustment of the youth’s case plan in partnership with the supervising probation officer and other team members.
- Complete accurate and timely documentation, including contact notes, progress updates, incident reports, and monthly summaries in accordance with MCFD and Society requirements.
- Provide monthly client reports, internal program reports, and other reports as needed to the JHS designate.
- Represent the agency in the community and maintain positive relationships with other organizations.
- Participate in Integrated Case Management (ICM) meetings, school meetings, and community case conferences as required.
- Maintain confidentiality and adhere to all legal and ethical guidelines regarding client privacy and information sharing.
- Link the young person with ongoing, non-governmental community supports, e.g. community mentors, volunteers, church groups, youth support groups, etc.
Perform other duties and projects as required and not limited to the responsibilities as mentioned.
- The assigned percentage of job responsibilities may vary based on organizational and operational priorities.
What We’re Looking For:
Qualifications:
- Minimum of a (2) year diploma in diploma in social work or child and youth care, an asset.
- Two (2) years related experience which should include:
- Experience in providing support and supervision to high-risk youth who may be violent and may be participating in a non-voluntary program in a community based setting.
- Experience in providing crisis intervention.
- Knowledge of, and experience with, the Youth Criminal Justice Act and youth corrections
- Proficient in verbal and written English at a professional level, with excellent communication, organization and interpersonal abilities.
- High proficiency in MS Office Suite (Excel, PowerPoint, Word, Outlook, SharePoint) and case management systems.
- Criminal Record Check and Vulnerable Persons Check.
- Valid Class 5 Driver’s License and access to a reliable vehicle, insured for business up to $5,000,000 for liability, and which can be used to transport clients.
- Carry provided cell phone to facilitate your contact with clients.
- Emergency First Aid certification is an asset.
- Ability to manage confidential and sensitive information effectively and possess strong integrity.
Skills and Competencies:
Ability to understand the dynamics of youth's behavior and assess their needs and risks, managing it as part of the case management process.
- Experience working with a range of different individuals and groups in the community, and to be sensitive to and understanding of their social realities, including culture, race, religion, sexual orientation, and lifestyle.
- Well-developed interpersonal communication, assessment, and conflict management skills.
- Available to work outside of normal office hours.
- Demonstrate a level of cultural sensitivity and understanding of the client population’s cultural and socioeconomic characteristics.
- Can form a mutually respectful partnership with persons served and their families in which they are helped to gain skills and confidence to address any issues and problems they face.
- Can accept the differences he or she will find among his or her clients.
- Accept clients’ rights to self-determination and individuality and must not discriminate based on race, ethnicity, language, religion, marital status, gender, sexual orientation, age, abilities, socio-economic status, political affiliations, or national ancestry.
- Have a positive conviction about the capacity of people to grow and change.
- Can work respectfully in partnership with other team members, including referring authorities.
- Can set limits and maintain the helping role for the practitioner and to intervene appropriately to meet the needs of the persons served or other family members.
- Recognize the value of a nurturing family as the ideal environment for a person.
- Worker must have the ability to recognize persons with special needs and make appropriate referrals.
- Be familiar with Microsoft Office Suite and have the capability to learn and adapt to our systems.
- Driving is required to attend meetings and to enable contact with youth/families at home or in the community.
- The program worker may be involved in coordinating and/or participating in activities with youth, which include physical, outdoor or other active elements.
Case Management Skills
- Demonstrated ability to work independently, and constructively and co-operatively in a team setting.
- Knowledge of, and experience in, involving families, community, youth corrections, and other systems in case planning with youth.
- Knowledge and experience with case recording practices.
- Knowledge and experience with referral, screening, and case conferencing practices.
- Knowledge of community resources for youth and families.
- Or an equivalent combination of education, training, and experience.
- Excellent reporting skills, for both internal and external stakeholders.
Creating Safe, Healthy and Inclusive Communities at JHS Victoria:
At John Howard Society of Victoria, we proudly embrace the rich diversity of the communities we serve, and we’re excited to invite applicants from all backgrounds to join our team! We understand that everyone’s journey is different, and we are committed to providing the support needed to ensure equal opportunities for success throughout the hiring process. John Howard Society of Victoria will provide reasonable accommodation upon request. Please email
[email protected] if you have a need for any accommodation. We’re here to help!
Ready to Make a Positive Impact?
If you’re passionate about making a positive impact in people’s lives and meet the qualifications for this role, we’d love to hear from you!
Please submit your application through our portal. Submission deadline is August 28, 2026 and we’ll be reviewing applications on an ongoing basis until the position is filled. So don’t wait - apply today and take the next step in your journey with us!
