Bilingual Corporate Travel Concierge (EN/FR) – Toronto, ON
Location: Corporate Office in Toronto, ON (Financial District) Compensation: $26.00/hour CAD + quarterly bonuses and performance incentives Schedule: Full-Time | Hiring for all shifts including evenings and weekends (post-training) Languages Required: Fluency in English and French
ABOUT JOHN PAUL
At John Paul and Service Concierge Canada, we pride ourselves on being the world leader in premium loyalty and customer engagement services. With a global reach across 40 countries and a growing team of dynamic and passionate individuals, we are committed to delivering exceptional experiences to our clients and their customers. Our unwavering dedication to excellence is rooted in our core values of trust, innovation, and reliability. To read and learn more about John Paul, visit our website at www.johnpaul.com.
Assignment
As Corporate Concierge, you will focus on providing exceptional, high-touch service assisting customers who call in for: travel arrangements, dining, event planning, research, personal services and beyond. The ideal candidate is fully bilingual in French and English, embraces change, thrives in a fast-paced environment and has experience providing high level customer service by phone.
Key Job Responsibilities
The duties of the Corporate Concierge are as follows:
- The Travel Concierge will strive to meet or exceed client objectives of utilization, brand recognition, and customer loyalty. Leverages John Paul networks and expertise to the benefit of the customer. Exceeds the expectations of the clients by creating and building experiences that leverage direct/personal knowledge of the client’s personality and desires.
- The Travel Concierge also researches, recommends, and fulfils on customer requirements.
- Provide Program Benefit Support, delivering on the client value proposition; process redemption and statement credits.
- Develop personal and diverse relationships within the travel, dining, luxury goods, and services industries.
- Sharing insight/feedback received through interactions with the client members to the Manager.
- Utilize primary delivery channels are phone, email, and web requests.
- Work as a positive contributing member of an experienced team to provide the client with “service beyond expectations”.
- Promote collaboration with team members and management and sustain a respectful work environment.
- Work a flexible work schedule that may include weekends.
- Constantly meets performance benchmarks in all areas.
- Any other duties that's needed to drive to the vision, fulfil our mission and abide by the values of this organization.
- Fluency in English and French
What We Offer
- $ 26.00 CAD per hour + quarterly bonuses and performance incentives
- Paid training
- A $ 250.00 CAD sign-on bonus is offered to successful candidates with a valid TICO certification
- Paid time off program with annual increases
- Paid birthday off
- Hybrid work environment
- Health and wellness benefits (Medical, Dental, Vision, and more)
- 24/7 Employee Assistance Program for confidential support
- Travel perks including IATA card and exclusive discounts
- Accor Heartist: Sweet deals at Accor hotels worldwide
- Opportunities for career growth within John Paul and the global Accor network
- A supportive, people-first work culture with global engagement events
What You Bring
- At least 1 year of experience in a call center or customer service role (travel or luxury service preferred)
- Fluency in English and French (spoken and written)
- A passion for travel, hospitality, and helping others
- Strong multitasking, communication, and organizational skills
- Proficiency with MS Office, email platforms, and web tools
- Technology use experience with CRM such as Salesforce
- Legal authorization to work in Canada
Join a Team That Puts People First
If you’re a bilingual professional who thrives on helping others and takes pride in delivering thoughtful, human service, we’d love to hear from you.
Apply today and start your journey with Service Concierge Canada.
EEO - We are an Equal Opportunity Employer
John Paul and Service Concierge Canada Inc. value diversity and respect in the workplace, it's integrated into our corporate values. We celebrate and welcome diversity and are committed to creating an inclusive and equitable environment. John Paul is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If contacted for an employment opportunity, please advise if you require accommodation.
VISA REQUIREMENTS
Canada Work Authorization is required.
